Patient Service Specialist - Columbus Center at Mercy Urgent Care

Join the lineage of healthcare excellence established by the Sisters of Mercy since 1900. At Mercy Urgent Care, we’re continuously evolving to meet the needs of our community. With our new clinic opening in Burnsville, NC, here’s your chance to be part of this enduring legacy.

Role Overview: Patient Service Specialist

As a Patient Service Specialist, you’ll be the welcoming face of Mercy Urgent Care—providing excellent service, ensuring smooth clinic operations, and supporting patients every step of the way. From registration and insurance verification to compassionate communication, you’ll play a key role in creating a positive patient experience.

Benefits: As a full-time team member, you’ll enjoy:

• 403(b) with employer matching

• Health benefits (medical, dental, vision)

• Employee Assistance Program (EAP)

• Volunteer Time Off (VTO) policy

• Paid holidays and time off

• Training and growth opportunities

What You’ll Do:

• Greet and register patients with warmth and professionalism

• Verify insurance and process payments

• Answer phones, route calls, and support patient inquiries

• Maintain a welcoming and organized clinic environment

• Ensure patient privacy and confidentiality at all times

What We’re Looking For:

• High school diploma or equivalent

• 1–2 years of healthcare or customer service experience

• Strong computer, typing, and money-handling skills

• Excellent communication and multitasking abilities

• Positive, professional demeanor with compassion for all patients

Join a team where your skills are valued, your growth is supported, and your work truly makes a difference.