Training Vitamin Specialist at ProCaps Laboratories

POSITION SUMMARY

As the TRAINING VITAMIN SPECIALIST, you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training.

WHAT YOU'LL DO (OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES)

• All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omni channel interactions as part of the associates day to day responsibility
• Educate customers on ingredients, features, benefits and use of company products
• Document customer inquiries and actions on tracking system and/or by completing logs
• Maintain confidentiality and sensitivity in all aspects of internal and external contacts
• Manage steady volume of calls on a daily basis and prioritize follow-through
• May generate written correspondence and process document requests
• Assist in identifying issues and trends to improve overall customer service and productivity
• Identify errors promptly and determine what corrective steps may be taken to resolve errors
• Responsible for all actions/responsibilities as described in company controlled documentation for this position
• Consistently creates opportunities to promote interest in ProCaps products and services
• Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line
• Perform other duties and responsibilities, as assigned

WORK ENVIRONMENT

• Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment

• We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space.
• Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere.
• We are dedicated to professionalism and growth, continually striving to improve and excel in all we do.
• Duties are performed primarily in a smoke-free environment

Requirements

WHAT YOU BRING ( MINIMUM JOB QUALIFICATIONS)

• High school diploma or GED required
• Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people
• Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service
• Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others
• Ability to make decisions and exercise good judgment in a fast-paced structured environment
• The ability to comfortably apply consultative sales techniques
• Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience
• Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics.
• Must be a motivated self-starter who thrives in a team-oriented environment
• A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus.
• Ability to successfully complete ongoing training requirements
• Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift
• Must be willing to work overtime or on weekends, as the workload demands

Benefits

WHAT WE OFFER

ProCaps Laboratories provides:

• A competitive starting rate of $22/hr
• Top-Tier Medical, Dental & Vision Coverage – $0 cost when you qualify for our Wellness Program
• Generous Paid Time Off – includes 8 paid company holidays
• 401(k) with Company Match – up to 4.5%
• 100% Company-Paid Life Insurance
• 100% Company-Paid Short-Term Disability Insurance
• Gym Membership Reimbursement
• Monthly Vitamin Allowance + Employee Discounts on Products
• Company-Funded Health Savings Account (HSA) – $1,600 annually
• Cash Bonuses Through Employee Referral Program
• Optional Pet Insurance Available
• Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!