Operations Manager at Minnkota Windows

SUMMARY OF RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

• Leadership and Team Management
• Embrace and demonstrate the qualities of the Minnkota Windows Changer definition.
• Manage and develop cross-functional teams, fostering a collaborative and high-performance culture.
• Set clear goals, provide performance feedback, and mentor employees for professional growth.
• Align departmental objectives with overall business goals.
• Production Oversight/Planning
• Provide leadership to production teams to achieve operational excellence.
• Supervise and mentor direct reports to ensure productivity and quality goals are met.
• Establish and maintain a high-performance team environment.
• Develop and manage production schedules to ensure timely completion of products.
• Coordinate workflow and materials with Supply Chain Management.
• Adjust schedules as needed to meet customer demands and minimize downtime.
• Quality Management
• Develop, implement, and manage quality control systems to ensure compliance with industry standards, customer requirements, and regulatory guidelines.
• Oversee inspection processes, audits, and corrective actions to address non-conformances and maintain certifications.
• Analyze quality metrics and identify areas for improvement in production processes and product performance.
• Safety Oversight
• Develop and enforce workplace safety policies, ensuring compliance with OSHA and other regulatory bodies.
• Conduct regular safety audits, risk assessments, and incident investigations to minimize workplace hazards.
• Promote a culture of safety through training, communication, and employee engagement initiatives.
• Continuous Improvement
• Lead Lean, Six Sigma, or other continuous improvement initiatives to enhance processes, reduce waste, and improve overall efficiency.
• Facilitate cross-departmental collaboration to identify improvement opportunities, cost reduction, technology upgrades and execute action plans.
• Monitor KPIs and use data-driven insights to drive decision-making.
• Foster a culture of continuous improvement across all departments.
• Documentation Control
• Ensure that all manufacturing documents (such as technical drawings, specifications, manufacturing procedures, quality control records and safety manuals) are up-to-date and properly filed for easy access.
• Develop and maintain standardized templates for various manufacturing processes and ensure they are being used consistently across departments.
• Process and document standard operating procedures (SOPs) for different aspects of the manufacturing process, from raw material sourcing to final assembly of windows.
• Track any changes to manufacturing processes or materials and update relevant documentation accordingly.
• Technical Support Management (Warranty & Service)
• Manage warranty claims and service processes, ensuring timely resolution and customer satisfaction.
• Analyze warranty data to identify product improvement opportunities and prevent recurring issues.
• Develop service strategies to enhance post-sale customer support.
• Reporting and Metrics
• Develop and monitor KPIs related to quality, safety, efficiency, and customer satisfaction.
• Present regular reports to senior management, providing insights and recommendations for improvement.
• Other
• Prompt and dependable attendance.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND QUALITIES

• Strong leadership and team-building capabilities.
• Proficiency in quality and safety management systems.
• Excellent problem-solving, analytical, and data driven decision-making skills.
• Strong communication and interpersonal abilities.
• Ability to manage cross-functional teams.
• Commitment to fostering a culture of quality, safety, and continuous improvement.
• Exceptional organizational and time-management skills.

EDUCATION AND WORK EXPERIENCE

• High School Diploma or GED required.
• Bachelor’s degree in Engineering, Business Administration, or related field preferred.
• 10+ years in operations, quality, or engineering management roles.
• Proven experience with safety compliance, continuous improvement methodologies, and team leadership.