SPTS Senior Quality & Support Manager at Hp

Description -

The Quality and Customer Support Senior Manager leads the strategic and operational execution of direct customer support for both Customer Assurance and Application Engineering, as well as, the Quality Systems and Programs across the SPTS organization. This role ensures regulatory compliance, customer satisfaction, and continuous improvement in product and service delivery. The manager collaborates cross-functionally with engineering, supply chain, marketing and sales teams to uphold HP’s standards of excellence.

Key Responsibilities

• Oversee GMP and regulatory compliance for ink and hardware product

• Lead warranty and post-sales support programs, including credit approvals and customer pain point analysis.

• Manage cross-regional quality teams and Centers of Excellence.

• Drive digital transformation through CRM tools, data analytics, and process automation.

• Represent customer needs in product development and lifecycle processes.

• Maintain documentation standards and training schedules for quality operations.

• Oversee and maintain lab operations optimizing for efficiency and business continuity

Qualifications

• Proven experience in quality assurance, regulatory affairs, and customer support.

• Strong leadership and project management skills.

• Technical knowledge of TIJ printing technologies and diagnostic tools.

• Proficiency in data visualization, CRM platforms, and document control systems.

• Excellent communication and stakeholder engagement abilities.

• Proven systems level thinking and strategic planning abilities

Education & Experience Recommended

• Four-year or Graduate Degree in Electrical Engineering, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in electrical design and tools, software packages, architecture of electronic hardware, or a related field.

Cross-Org Skills

• Customer Centricity

• Prioritization

• Resilience

• Team Management

• Strategic Thinking

The base pay range for this role is $146,650 to $225,850 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only).  Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including; 

  • 4-12 weeks fully paid parental leave based on tenure

  • 11 paid holidays

  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"