Hybrid Commercial Operations Specialist Commercial Operations Specialist with verification

About Wheels UpWheels Up is a leading provider of on-demand private aviation and one of the largest companies in the industry. Wheels Up offers a complete global aviation solution with a large and diverse fleet and a global network of safety-vetted charter operators, all backed by an uncompromising commitment to safety and service. Customers can access charter and membership programs, as well as unique commercial travel benefits through a one-of-a-kind, strategic partnership with Delta Air Lines. Wheels Up also offers cargo, safety and security solutions and managed services to individuals, industry, government and civil organizations.Wheels Up is guided by the mission to deliver a premium solution for every customer journey. With the Wheels Up mobile app and website, members and customers have the digital convenience to search, book and fly.For more information, please visit: wheelsup.comRole OverviewWheels Up Partners is a wholly owned subsidiary of Wheels Up. Its services include Private Membership, Aircraft Management, Maintenance, FBO services, Charter Operations, and Aircraft sales. We offer a challenging and rewarding career in an exciting and dynamic industry. This is a chance to join a team which has an incredible depth of knowledge as well as the drive to deliver service excellence to our clients across a wide variety of sectors from the military to ultra -high-net-worth individuals.Wheels Up is looking for a world-class Commercial Operations Specialist to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings.The Commercial Operations Specialist will ensure all inbound inquiries via the phone, email, or web is answered quickly and appropriately. This individual will make accurate entry of lead activity into Salesforce.com (SFDC) so that activity can be tracked. This person must possess a strong client focus, awareness, and understanding of products and services utilized by members. The Commercial Operations team is the first point of contact for all inbound inquiries and each team member should always provide first-rate customer service and have a “can do” attitude. The associate will require a high level of flexibility, and the ability to change priorities as necessary. A successful candidate will operate efficiently and productively and can work well both independently and as part of a team.Responsibilities

• Handle all inbound leads that originate from events, e-mail, web, or through the phone and assign to the appropriate sales executive
• Handle all internal cases that originate from internal parties
• Continually ensure validity of data in SFDC
• Stay up to date on product knowledge and industry news
• Assist with lead qualification and development
• Send marketing collateral as requested by prospect or salesperson
• Become proficient in SFDC, instruct sales team on the proper use of all objects within SFDC, leads, accounts, contacts, opportunities etc.
• Additional projects to assist the organization through new processes in sales and marketing
• The Sales Operations team is available 7 days a week

QualificationsMinimum Qualifications

• Bachelor’s degree
• 1-2 years of experience in inside sales, sales support, or marketing role
• Detail-oriented
• Experience with the analysis of small and large data sets
• 1-2 years’ experience with Salesforce reporting/dashboards
• Excellent verbal and written communication skills
• Hands on in a team environment
• Have effective use of time management/Ability to prioritize
• Ability to interact with several personality types within an organization
• Motivated to perform in a challenging, fast paced environment
• Build positive relationships both internally and externally
• Able to work a flexible schedule closely tied to end of month or quarterly results

Preferred Qualifications

• Experience with Tableau

Wheels Up Story What’s In It For YouAt Wheels Up, you will help make the extraordinary possible. Our culture is rooted in a shared dedication to living our 5x5 Values - Safety, Trust, Accountability, Belonging and Innovation - the core of who we are and what we celebrate. At Wheels Up, our people are our success. Exploring a career at Wheels Up gives you a chance earn amazing compensation and benefits, helping you and your family have the type of balance you deserve in both your career, and life away from work:

• Competitive salary
• 401(k) with generous company contributions up to 6%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Total Personal Well-being programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Career development programs to achieve your long-term career goals

Salary RangeThe wage range for this position ($24-26/hr.) is determined on a variety of factors that are considered in making compensation decisions, such as differences in skill sets; experience and training; licensure and certifications; and other business and organizational needs. This wage range has not been adjusted for any applicable geographic differential associated with where the position may be filled. At Wheels Up, it is not typical for an individual to be hired at or near the top of the range for their role. Your placement within the wage range is primarily based on your qualifications and experience.You may also be eligible to participate in a discretionary annual incentive program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.What You Will Bring

• An unwavering commitment to SAFETY
• The ability to build TRUST through transparency and communication
• A commitment to achieving results the right way and a willingness to take ACCOUNTABILITY when we do not
• The knowledge that there is power in bringing people with different points of view and life experiences together and a culture of BELONGING leads to unlimited and unrestricted collaboration
• A belief that INNOVATION is only possible in an environment where we make things simpler, strive for continuous improvement and understand that great thinking can come from anywhere in our organization
• A willingness to be curious, constantly asking questions to help promote creative thinking, problem solving and trouble shooting
• A desire to collaborate and be part of a diverse team and when necessary, lean into and manage conflict effectively
• A high level of integrity in everything you do
• A strong commitment to service and a meticulous attention to detail
• A level of professionalism unmatched in the aviation industry

Commitment to Equal Opportunity Employment Wheels Up is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing us at [email protected] . In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title.