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Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.

You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have!

This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Position Overview

The Senior Systems Engineer’s role is to plan, design, and implement the organization’s physical and virtual infrastructure according to best practices, company policy, and regulatory requirements.  The SSE is responsible for adhering to project timelines while maintaining the highest level of accuracy, reliability, and infrastructure availability.

The SSE will develop, implement, and oversee policies and procedures to ensure consistent and repeatable practices for the provisioning of physical and virtual machines running Windows based platforms.  The SSE will be responsible for the management of corporate and production systems and will assist in the day-to-day operational support. 

Required Skills

• Primary Skills:  Windows, VMware, Azure IAAS, Citrix.
• Must have:  Widows Clustering, Cisco UCS, Azure AD.
• Nice to have: PowerShell, PowerCli, BigFix.

 Education and Experience

• Degree or Diploma in Computer Science.
• 5 – 10 years of experience in the following: Windows Systems design techniques, theories, principles, and practices
• One or more certifications in corresponding technologies.
• Knowledge and understanding of ITIL policies and procedures
• Project management and project lifecycle experience
• Experience as a member of a technical support team in a 24x7 operating environment.

Core Job Duties and Responsibilities

• Participates in the translation of architecture documents into design and configuration specifications
• Leads in the areas of Microsoft AZURE, VMware and Windows technologies and products, providing subject matter expertise.
• Interacts with project teams in the implementation and configuration of technology solutions
• Install and configure technology components as per the design or vendor specifications
• Perform capacity planning analysis and other needs assessments
• Develop strategies and policies to ensure best practice based regulatory compliance and reduce legal exposure
• Design redundant systems and policies for disaster recovery and archiving to ensure effective protection and integrity of storage appliances and stored data assets
• Monitor, troubleshoot, administer, and tune operating system and hardware
• Perform upgrades and testing for systems hardware, software, and third-party tools

Skill Based Duties and Responsibilities:

Windows Server Administration

• Deep knowledge in installing, configuring, administering, and deploying Windows Server-based systems (2008 to 2019).
• Expertise in administration of AD, DNS, DHCP, RDS services
• Plan and implement Active Directory group policies, OU’s, group structures, AD replication and remote data center AD connectivity and replication.
• Good Knowledge in managing multi domain architecture.
• Monitor all system alerts and assist to resolve complex issues in system hardware and software.
• Good Experience in Vulnerability management with tools like Qualys.
• Good Experience in Patch management with tools like SCCM and BigFix.

Azure Administration

• Installing, configuring, and managing servers (Physical & Virtual) which includes Windows 2012/2016/2019 servers
• Good experience in creating Windows Virtual machines in Azure Environment using Role ID’s and Product ID and built the VM’s using IAC pipeline, release deployments.
• Build the Disaster and recovery procedure for all Azure servers using Recovery services Vaults, created recovery plan.
• Restore VM’s using recovery service vault for Break down VM’s.  
• Good experience in VNETs, Subnet, VNET Peering, NSG, Security group, route table and change VNET, Subnet of Virtual Machine
• Good experience in Public and Private Load balancers, Application gateways, Traffic manager and availability set.   
• Experience in Azure active directory, DNS zone, Member invitation to add SG in AD.
• Experience on user story in Azure boards of backlogFeature with Scrum process
• Experience in Microsoft Azure in subscriptions, ADF, Azure SQL server, SQL databases, Azure Synapse Analytics (formerly SQL DW), Analysis services, ADLS, Azure Data Bricks
• Experience in Alert creation, Monitor, log Analytics workspace, Logs, Automation Accounts, Recovery services Vaults, key vaults, Azure VM Disk encryption
• Creation of Services Hub Connector and enabled Active Directory Assessment and Active Directory security Assessment
• Decommissioning of the Azure servers
• Knowledge on remediation steps provided in in Azure Security centre recommendations

Windows Failover Clustering

• Install, configure, and manage Windows Failover Clustering
• Responsible for creating Cluster objects, DNS records and VIP Management.
• Responsible for Pre-Stage of cluster computer objects in Active Directory Domain
• Responsible for RAW device mapping, Storage and SCSI Controllers.
• Troubleshooting all issues related to Windows Failover Clustering

VMware vSphere Administration

• Engineering, configuration, and troubleshooting the VMWare infrastructure (6.7,7 versions).
• Patching and maintaining both bare metal and virtualized systems in an enterprise environment.
• Leading projects in support of upgrades and major systems deployment.
• Monitoring and troubleshooting issues including root cause analysis, developing, and validating solutions, and supporting corrective actions
• Support virtualization capacity, performance design, and management.
• Manage virtualization high availability/disaster recovery solution design and integration.
• Complete Virtual Switching (vSwitch) design and configuration. (vDS).
• Good knowledge on Disaster recovery and related DR tests.

Cisco UCS

• Experience with UCS Enterprise large environments (experience administering Cisco UCS, including experience installing / provisioning all UCS domain components, including fabric interconnects, chassis, blades, rack server, service profiles, pools, policies, templates, and firmware).
• Configure and deploy new UCS Domains and add new Chassis and blade and rack server as per to requirement.
• Experience with standardizing server configurations (i.e. CPU, RAM, RAID).
• UCS Infrastructure firmware upgrade and blade bios, patching.
• Monitor and able to fix the Critical alerts on Hardware.

Citrix Administration

• Install, configure, and manage Citrix Applications, XenApp Farm
• Maintain and Manage Citrix XenApp and XenDesktop platforms running version 7.x
• Responsible for installing, configuring, maintaining Citrix NetScaler / ADC 13.x, Storefront, Desktop Delivery Controllers (DDC's)
• Responsible for deployment of servers utilizing PVS and/or MCS in a virtual environment
• Responsible for capacity planning to ensure the performance will meet anticipated requirements
• Experience with Citrix Director monitoring platforms

Middleware Job Description

• Experience with Certificate Management, CSR, Certificate installation and binding.
• Experience on troubleshooting tools like Debugdiag, Fiddler, Wireshark
• Experience with Server Farms
• Functional knowledge on Load balancer
• Troubleshoot all issues and coordinate with other teams.

General

• Participate in a 24 x 7 on call engineer rotation, supporting our core services.
• Maintain the service level agreement of all the operational incidents
• Technical oral and written communication & collaboration skills
• Must be highly motivated and have a positive attitude
• Functional customer communication, interpersonal relations, and organisational skills
• Must be a mature, tactful and a team player
• Ability to work well in a project team environment
• Adaptability / flexibility
• Proven track record working in a global and multicultural environment.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Position Overview

The Senior Systems Engineer’s role is to plan, design, and implement the organization’s physical and virtual infrastructure according to best practices, company policy, and regulatory requirements.  The SSE is responsible for adhering to project timelines while maintaining the highest level of accuracy, reliability, and infrastructure availability.

The SSE will develop, implement, and oversee policies and procedures to ensure consistent and repeatable practices for the provisioning of physical and virtual machines running Windows based platforms.  The SSE will be responsible for the management of corporate and production systems and will assist in the day-to-day operational support. 

Required Skills

• Primary Skills:  Windows, VMware, Azure IAAS, Citrix.
• Must have:  Widows Clustering, Cisco UCS, Azure AD.
• Nice to have: PowerShell, PowerCli, BigFix.

 Education and Experience

• Degree or Diploma in Computer Science.
• 5 – 10 years of experience in the following: Windows Systems design techniques, theories, principles, and practices
• One or more certifications in corresponding technologies.
• Knowledge and understanding of ITIL policies and procedures
• Project management and project lifecycle experience
• Experience as a member of a technical support team in a 24x7 operating environment.

Core Job Duties and Responsibilities

• Participates in the translation of architecture documents into design and configuration specifications
• Leads in the areas of Microsoft AZURE, VMware and Windows technologies and products, providing subject matter expertise.
• Interacts with project teams in the implementation and configuration of technology solutions
• Install and configure technology components as per the design or vendor specifications
• Perform capacity planning analysis and other needs assessments
• Develop strategies and policies to ensure best practice based regulatory compliance and reduce legal exposure
• Design redundant systems and policies for disaster recovery and archiving to ensure effective protection and integrity of storage appliances and stored data assets
• Monitor, troubleshoot, administer, and tune operating system and hardware
• Perform upgrades and testing for systems hardware, software, and third-party tools

Skill Based Duties and Responsibilities:

Windows Server Administration

• Deep knowledge in installing, configuring, administering, and deploying Windows Server-based systems (2008 to 2019).
• Expertise in administration of AD, DNS, DHCP, RDS services
• Plan and implement Active Directory group policies, OU’s, group structures, AD replication and remote data center AD connectivity and replication.
• Good Knowledge in managing multi domain architecture.
• Monitor all system alerts and assist to resolve complex issues in system hardware and software.
• Good Experience in Vulnerability management with tools like Qualys.
• Good Experience in Patch management with tools like SCCM and BigFix.

Azure Administration

• Installing, configuring, and managing servers (Physical & Virtual) which includes Windows 2012/2016/2019 servers
• Good experience in creating Windows Virtual machines in Azure Environment using Role ID’s and Product ID and built the VM’s using IAC pipeline, release deployments.
• Build the Disaster and recovery procedure for all Azure servers using Recovery services Vaults, created recovery plan.
• Restore VM’s using recovery service vault for Break down VM’s.  
• Good experience in VNETs, Subnet, VNET Peering, NSG, Security group, route table and change VNET, Subnet of Virtual Machine
• Good experience in Public and Private Load balancers, Application gateways, Traffic manager and availability set.   
• Experience in Azure active directory, DNS zone, Member invitation to add SG in AD.
• Experience on user story in Azure boards of backlogFeature with Scrum process
• Experience in Microsoft Azure in subscriptions, ADF, Azure SQL server, SQL databases, Azure Synapse Analytics (formerly SQL DW), Analysis services, ADLS, Azure Data Bricks
• Experience in Alert creation, Monitor, log Analytics workspace, Logs, Automation Accounts, Recovery services Vaults, key vaults, Azure VM Disk encryption
• Creation of Services Hub Connector and enabled Active Directory Assessment and Active Directory security Assessment
• Decommissioning of the Azure servers
• Knowledge on remediation steps provided in in Azure Security centre recommendations

Windows Failover Clustering

• Install, configure, and manage Windows Failover Clustering
• Responsible for creating Cluster objects, DNS records and VIP Management.
• Responsible for Pre-Stage of cluster computer objects in Active Directory Domain
• Responsible for RAW device mapping, Storage and SCSI Controllers.
• Troubleshooting all issues related to Windows Failover Clustering

VMware vSphere Administration

• Engineering, configuration, and troubleshooting the VMWare infrastructure (6.7,7 versions).
• Patching and maintaining both bare metal and virtualized systems in an enterprise environment.
• Leading projects in support of upgrades and major systems deployment.
• Monitoring and troubleshooting issues including root cause analysis, developing, and validating solutions, and supporting corrective actions
• Support virtualization capacity, performance design, and management.
• Manage virtualization high availability/disaster recovery solution design and integration.
• Complete Virtual Switching (vSwitch) design and configuration. (vDS).
• Good knowledge on Disaster recovery and related DR tests.

Cisco UCS

• Experience with UCS Enterprise large environments (experience administering Cisco UCS, including experience installing / provisioning all UCS domain components, including fabric interconnects, chassis, blades, rack server, service profiles, pools, policies, templates, and firmware).
• Configure and deploy new UCS Domains and add new Chassis and blade and rack server as per to requirement.
• Experience with standardizing server configurations (i.e. CPU, RAM, RAID).
• UCS Infrastructure firmware upgrade and blade bios, patching.
• Monitor and able to fix the Critical alerts on Hardware.

Citrix Administration

• Install, configure, and manage Citrix Applications, XenApp Farm
• Maintain and Manage Citrix XenApp and XenDesktop platforms running version 7.x
• Responsible for installing, configuring, maintaining Citrix NetScaler / ADC 13.x, Storefront, Desktop Delivery Controllers (DDC's)
• Responsible for deployment of servers utilizing PVS and/or MCS in a virtual environment
• Responsible for capacity planning to ensure the performance will meet anticipated requirements
• Experience with Citrix Director monitoring platforms

Middleware Job Description

• Experience with Certificate Management, CSR, Certificate installation and binding.
• Experience on troubleshooting tools like Debugdiag, Fiddler, Wireshark
• Experience with Server Farms
• Functional knowledge on Load balancer
• Troubleshoot all issues and coordinate with other teams.

General

• Participate in a 24 x 7 on call engineer rotation, supporting our core services.
• Maintain the service level agreement of all the operational incidents
• Technical oral and written communication & collaboration skills
• Must be highly motivated and have a positive attitude
• Functional customer communication, interpersonal relations, and organisational skills
• Must be a mature, tactful and a team player
• Ability to work well in a project team environment
• Adaptability / flexibility
• Proven track record working in a global and multicultural environment.
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.