Remote- und Homeoffice Jobs in Adelaide, South Australia, AU ∙ Jetzt bewerben - Seite 1

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role:

Reporting to the Vendor and Strategic Initiatives Manager, this role focuses on analysing and supporting the onboarding and offboarding of vendors for the Contact Centres. You will collaborate with internal and external stakeholders to manage service provider support and related initiatives.

As the Vendor Specialist will partner with the Customer Service team to enforce strong contractual governance, ensuring vendors meet their KPIs/SLAs. Additionally, you will work with Procurement and Legal on the RFP process, assist with legal and commercial negotiations, and ensure successful outcomes.

You will also collaborate with process transformation and improvement teams, particularly in Telco Operations, to manage the rollout, communication, and change management of various initiatives.

What you’ll be doing:

• Engage with vendors and stakeholders to establish strong contractual governance and hold vendors accountable for their performance, ensuring they meet their obligations and KPIs/SLAs.

• Lead the end-to-end RFP process, including analysing BAFOs, developing business cases, and assisting with contract negotiations to drive key business decisions.

• Contribute to market-leading initiatives by researching best practices, evaluating impacts, and integrating opportunities into vendor contracts to enhance long-term business value.

• Onboard and offboard vendors while coordinating with Procurement, Legal, and business teams, ensuring smooth transitions and compliance with AGL standards.

• Collaborate with Process Improvement Teams to implement and manage change initiatives within the Contact Centres, driving impactful improvements across the business.

About you:

• Vendor management experience, within the telecommunications or energy sector, along with strong coordination skills to ensure timely execution of actions with both internal and external stakeholders.

• Strong analytical skills with the ability to define problems and propose solutions.

• Strong negotiation skills are needed, along with the ability to effectively communicate.

• Ability to plan strategically and operationally, with the capacity to collate and present meaningful reports that cater to both strategic management and operational needs.

• Strong organisational skills are essential to manage multiple initiatives.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.

• Discounts on energy, telcos and solar plans.

• Participate in Energise - our reward & recognition program.

• Access 20 weeks of paid parental leave for the primary carer.

• Access to an additional week of recharge leave per year.

• Play an active role in our diversity & inclusion initiatives.

• Novated leasing and Electric Vehicle subscriptions.

• Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

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