Remote- und Homeoffice Jobs in Adelaide - 21 Third Avenue Technology Park, Mawson Lakes S.A.

As part of the Service Desk Team, the Support Officer will have a focus on providing 1st, 2nd & 3rd level support to Saab staff across all of Saab’s computing environments.

In addition, and where appropriate, the Support Officer may participate and work on larger ICT projects.

Specific Accountabilities

• Provide 1st & 2nd level support to Saab’s internal staff and where capable, provide 3rd level support;

• Troubleshoot and resolve assigned incidents or service requests whilst ensuring prompt professional service;

• Undertake day-to-day administrative duties, such as:

  • Account management;

  • File & Print Services Management;

  • Client setup, configuration and support;

  • Installation, configuration and support of corporate and enterprise-wide support tools, systems, applications and technologies;

  • Asset Management;

  • Audio Visual Management

• Maintain, update and create operational, support and end user documentation;

• Work, communicate and cross-skill with other members of the Service Desk team, and where appropriate with the greater ICT group;

• Report to ICT Management on key issues and task outcomes;

• Actively participate in regular operational meetings as team and business needs dictate;

• Some domestic travel may be required, from time to time, to provide support to other Saab offices;

• Comply with legislation and Company policies, processes and instructions, including those relating to non-discrimination, safety and duty of care and the quality management system; and

• Perform other duties as assigned, in line with changing requirements of ICT.

Skills and Experience

• 2yrs+ IT industry experience within a support role

• Experience with enterprise device management processes and tools;

• Working knowledge of technologies, such as:

  • Active Directory;

  • Microsoft Windows 10;

  • Microsoft Office 2010/2016;

  • Microsoft SCCM;

  • Collaboration software and devices;

  • Audio Visual;

  • Basic Network fundamentals, such as TCP/IP, DHCP, DNS.

• Experience working with Helpdesk and/or tasking systems;

• Experience in one or more scripting languages (e.g. PowerShell, Python, etc.);

• Excellent problem-solving skills;

• Good all round client facing skills with the ability to communicate technical information to a variety of audiences;

• Knowledge/understanding of ITIL principles;

• Fundamental understanding and awareness of information security and how this is applied in operational environments;

• Able to adapt to changing priorities, tasks and requirements; and

• Able to work under pressure and know when to escalate.

Personal Qualities

• Display high level of personal integrity and professionalism;

• Strong focus on customer service;

• Self-motivated;

• Able to work under pressure and know when to escalate;

• Willingness to take ownership of problems and resolve them in a timely fashion; and

• Display behaviours that reflect company values.

General Company Requirements

• Able to meet eligibility requirements for an NV1 defence security clearance.