Warehouse Lead - Green Pointe bei 1-800-FLOWERS.COM, INC

Position Summary

The Warehouse Lead is responsible for providing front-line leadership, support, and operational updates to ensure daily efficiency and team success. This role involves coordinating workflow, training, coaching associates, and maintaining a safe, organized, and productive environment. The Warehouse Lead acts as a bridge between employees and management, ensuring process compliance, productivity goals, and continuous improvement.

During non-peak periods, this position may assist with production activities, serve as a backup shuttle driver, or support operations at the Obetz facility.

Essential Duties and Responsibilities

• Supervise and coordinate daily warehouse operations for teams of 10–25 employees

• Lead and support warehouse drivers, freezer pickers, and material handlers

• Oversee and participate in refrigerated and freezer environments as needed

• Train, coach, and provide feedback to team members to meet performance standards

• Monitor workflow, identify and resolve process or material flow issues

• Conduct daily start-up meetings and cover for the Supervisor when necessary

• Track productivity and output through WMS and other reporting systems

• Support employee onboarding, refresher training, and skills development

• Foster a respectful, safe, and team-oriented work environment

• Maintain a “tour ready” facility at all times through organization and compliance

• Promote continuous improvement initiatives and operational excellence

• Work independently and collaboratively to meet production and shipping deadlines

• Adhere to all company, safety, and SQF guidelines and standards

• Perform other duties as assigned, including supporting other departments during non-peak periods

Requirements

• High School Diploma or GED required; Bachelor’s degree a plus

• 2+ years of related warehouse experience

• Previous supervisory or leadership experience preferred

• Valid Driver’s License required

• Ability to work in multi-temperature warehouse environments, including cold/freezer areas (–10°F to 40°F)

• Ability to lift up to 30 lbs continuously and 50 lbs occasionally

• Strong communication, organization, and problem-solving skills

• Proficiency with Microsoft Office; experience with SAP Oracle/BAAN preferred

• Must be able to work overtime during peak seasons or higher volume periods

• Ability to safely use ladders and climb stairs throughout the shift

• Demonstrated ability to lead and motivate teams in a fast-paced environment

Knowledge, Skills, and Abilities

• Leadership: Ability to guide, motivate, and support team members to meet operational goals

• Communication: Strong verbal and written communication skills with all levels of staff

• Problem Solving: Ability to identify issues, evaluate options, and implement solutions quickly

• Time Management: Manage priorities effectively in a dynamic warehouse environment

• Safety Awareness: Understanding of safety and SQF compliance standards

• Technical Skills: Knowledge of WMS systems and proficiency in Microsoft Office

• Continuous Improvement: Commitment to identifying opportunities for process enhancements

Physical Demands and Work Environment

• Ability to work continuously or occasionally in cold storage environments (–10°F to 40°F)

• Lift up to 30 lbs continuously and 50 lbs occasionally

• Walk and stand for 8–10 hours per shift; stoop, kneel, climb, and crawl as needed

• Ability to safely use ladders and climb stairs repeatedly during the shift