program manager, Coffeehouse Excellence Technology & Infrastructure bei Starbucks

Now Brewing – program manager, Coffeehouse Excellence! #tobeapartner 

From the beginning, Starbucks set out to be a different kind of company one that not only celebrated coffee and its rich traditions, but also fostered a sense of connection. We’re known for developing extraordinary leaders who share this passion and are guided by their service to others. 

The Program Manager on the Coffeehouse Excellence Technology & Infrastructure team will focus on optimizing the physical coffeehouse experience from equipment and tech hardware to fixtures and smallware’s. In this cross-functional role, you’ll translate operational needs into actionable solutions, partnering with cross functional teams to ensure every element of the store environment is intuitive and partner-friendly. You’ll lead initiatives that improve store operations, identify opportunities for innovation, and drive better outcomes for our partners. 

As a program manager on the Coffeehouse Excellence Technology & Infrastructure team, you will: 

Strategic Alignment  

• Determine why and how multiple projects focus on strategic alignment.  

• Drive holistic strategy, orchestration, and delivery.  

• Apply strategic thinking across a broad scope of initiatives.  

Program Leadership and Governance 

• Oversee and orchestrate programs spanning multiple related projects.  

• Drive program strategy to ensure alignment with business goals and outcomes.  

• Manage interdependencies across projects; optimize and prioritize resource allocation across programs.  

• Keep portfolio leadership informed to support strategic prioritization and governance across the organization.  

Change Management and Communication 

• Lead stakeholder communication and change management; ensure alignment and accountability through clear RACI modeling.  

• Communicate program updates and outcomes to stakeholders at all levels, providing visibility into progress, risks, and impact.  

Execution and Delivery Excellence 

• Prioritize change plans with tools, expectations, and feedback loops to land initiatives successfully.  

• Define and document program requirements by translating operational needs into clear, actionable briefs.  

• Collaborate with cross-functional teams (equipment, technology, design) to ensure coffeehouse solutions are efficient and enhance the partner experience.  

• Lead and execute operational improvement initiatives focused on physical store infrastructure including equipment, fixtures, and smallware's to improve consistency, usability, and partner satisfaction.  

• Establish clear goals, timelines, and success metrics for each initiative, ensuring transparency and accountability throughout the program lifecycle.  

• Ensure partner-centric design and implementation by incorporating feedback from store teams and field leaders into program development and execution. 

We’d love to hear from people with: 

• 8+ years driving strategic initiatives and operational execution in large, matrixed organizations. 

• 8+ years leading complex, cross-functional programs with measurable business impact. 

• Proven ability to influence stakeholders and drive alignment across teams  

• Experience navigating ambiguity and owning outcomes from planning through execution. 

• Strong business acumen and ability to connect program goals to broader organizational strategy. 

• Demonstrated ability to build collaborative relationships and foster team effectiveness. 

• Bachelor's degree preferred.