Homeless Services Division Manager bei City of Gaithersburg, MD
City of Gaithersburg, MD · Gaithersburg, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Gaithersburg
About the Department
The City is seeking a collaborative and experienced manager to lead, manage, and oversee the City's Homeless Services Division in the Department of Community, Neighborhood & Housing Services. The Homeless Services Division is responsible for homeless advocacy, community education on homelessness, substance use disorder and recovery, outreach services, housing, and linking those experiencing homelessness to needed services. A two-person street outreach team helps locate and assist individuals experiencing homelessness; and Division staff oversees operation of the Wells/Robertson House, a transitional program for people in recovery from substance use disorder, and DeSellum House, which offers transitional housing to select graduates of the Wells/Robertson program. Service coordination is also provided for up to six formerly homeless individuals living in other permanent supportive housing locations within the City of Gaithersburg.
The Homeless Services Division Manager oversees, directs, coordinates, manages, and participates in the operations, functions, activities, and programs of the Division, including recommending, planning, developing, organizing, scheduling, and supervising activities, programs, and staff. The Division Manager provides leadership, guidance, direction, and advanced expertise/advice to staff; sets priorities, oversees training, and resolves problems; leads the development and implementation of innovative strategies and paradigms to address ever-changing issues; coordinates the consistency of services provided and identifies opportunities for improving service delivery methods and procedures; and provides effective and efficient management of the Division's goals and objectives consistent with the City's strategic directions.
The successful candidate will be an excellent day-to-day manager with strong leadership qualities who can keep operations running smoothly while also taking time to consider the future. Must be an approachable and effective communicator, with experience building and managing positive partnerships with internal and external stakeholders. The position required strong analytical and strategic skills as well as the ability to work well under pressure, multitask, and shift priorities on the go. Good judgment and common sense are essential. Candidates must have a focus on teambuilding and excel at bringing out the best in people by setting clear expectations and goals, motivating and empowering Division staff through acknowledgement of professional accomplishments, and providing staff with the necessary direction and leadership to succeed.
Starting salary for this position is negotiable within the anticipated target hiring range ($112,000 to $122,000) and will be offered at a level consistent with the experience and qualifications of the candidate. We provide comprehensive insurance benefits (medical, dental, vision, long-term care, life), paid time off, generous retirement contributions, health and wellness programs, tools to assist with paying down student loan debt and managing student loans, training and professional growth opportunities, and excellent work/life balance.
Position Duties
What you will do with us:
- Oversee, direct, coordinate, manage, and participate in the work of the Homeless Services Division and supervise/manage Division personnel.
- Administer and supervise operations of the Wells/Robertson House (WRH), the DeSellum House, Street Outreach, and a permanent supportive housing contract through Montgomery County government.
- Advocate on behalf of individuals and families experiencing homelessness, substance use disorders, and mental health issues, and educate the community on these issues.
- Prepare data-driven reports and presentations for community members, decision makers, and other stakeholders, as well as required internal periodic and annual reports, including required county, state, and federal monthly and annual reports.
- Prepare and monitor Homeless Services annual budget and performance measures; perform fiscal monitoring and development.
- Monitor and evaluate the efficiency and effectiveness of operational performance including service delivery methods and procedures; identify opportunities for improvement; recommend, within department/division policy, appropriate services and staffing levels.
- Research and monitor repairs, upgrades, capital improvement projects, and renovations at facilities.
- Promote Homeless Services programs through newsletter/releases, flyers, community forums, and media interviews. Maintains and encourages liaison and confers with community groups and individuals, news media, and others to develop an active public relations program
- Participate on City, county, and regional committees to promote continuum of services, ensure access to maximum resources, and coordinate service delivery for the homeless, substance use disorder and mental health populations
- Serve as a Liaison on the Friends of the Wells/Robertson House Board of Trustees.
- Participate in the interviewing, assessment, and selection of applicants applying for admissions to the Wells/Robertson and DeSellum Houses.
- Manage and participate in the development and implementation of short- and long-term goals, objectives, policies, and priorities for assigned programs; develop and update the Homeless Services Policy Manual for program consistency, ensuring that ethics and other obligations are met.
- Oversee, plan, and organize community, special, and/or seasonal events coordinated by the Homeless Services team.
- Assume the duties and responsibilities of the Department Director as needed/assigned.
- Provide outstanding service, pursue continuous improvement, and exceed expectations.
Key job responsibilities are highlighted above; please click here to view the complete classification description for the Homeless Services Division Manager position. The classification description indicates the full salary range established for this position to provide opportunity for growth and development (Grade 115 in the City's FY 2026 Schedule of Salary Ranges).
Minimum Qualifications
What you will need to be considered:
- Bachelor's degree in human services, social work, psychology, or related field; master's degree preferred.
- At least 7 years of relevant professional experience in organized community services programs, including at least 4 years of experience in a supervisory capacity.
- Certification, license, or professional designation in nonprofit management, social work, or professional counseling or psychology.
- Comprehensive knowledge of best practices in homeless and behavioral health services, housing programs, counseling and helping relationships, and related social services and resources.
- Proven ability to fully engage in day-to-day operations as well as to step outside the box and think about the big picture.
- Patience, creativity, flexibility, compassion, and passion for working with persons with complex needs.
- Strong analytical and problem-solving skills, with the ability to use data to inform strategic decision-making.
- Experience in crisis management and developing innovative solutions for complex social issues.
- Experience in budget development and administration.
- Multi-faceted organizational abilities with a demonstrated ability to manage multiple projects/programs and competing priorities concurrently.
- Excellent leadership, interpersonal, analytical, problem-solving, presentation, and written and verbal communication skills and the demonstrated ability to effectively interact and collaborate with multiple internal and external stakeholders.
- A proven track record as an innovative leader with the ability to educate, motivate, and develop staff to encourage creative and innovative approaches and ideas and to achieve their highest potential.
- Strong computer proficiency especially with Microsoft 365, database management, and other relevant software applications.
- Valid driver's license.
- CPR/AED and First Aid certification (may be obtained through the City upon hire).
- Or any acceptable equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities to satisfactorily perform job duties.
Other Qualifications
Interested applicants must submit the following to be considered:
- A complete online application
- Current resume (attached to the online application)
- Letter of interest (attached to the online application), including why you are interested in this position and highlighting the special skills/abilities that make you uniquely qualified to serve in this position.
Review of applications will begin immediately, so prompt application is strongly encouraged. The position will remain open until filled; recruitment will close without notice when a sufficient number of qualified applications are identified or all hiring decisions have been made.
This is a full-time salaried "exempt" position requiring a minimum of 40 hours per week (not eligible for overtime compensation under the provisions of the Fair Labor Standards Act and the City's personnel regulations). Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees.
The successful candidate will be subject to a pre-employment background investigation. The City has established an alcohol-free, drug-free, and smoke-free workplace which applies to any person employed by, conducting business with, or applying for a position with the City. Each employee, as a condition of their employment, may be required to participate in pre-employment and reasonable suspicion testing. Employees classified as safety sensitive are also subject to immediate post-accident and random testing.
For more information about the position, please contact Assistant City Manager/Acting Director of the Department of Community, Neighborhood & Housing Services Tom Lonergan-Seeger at [email protected] or 240-805-1093. Questions regarding the online application process may be directed to the Department of Human Resources at [email protected] or 301-258-6327.
This recruitment will establish an eligibility list which will be used to fill the current vacancy and may be used to fill other openings in this classification which occur in the next 12 months.
