Treasury Services Supervisor bei INTRUST Bank

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach:  To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

• Competitive pay
• Generous time off
  • Employees receive three weeks of paid vacation plus 11 paid holidays each year.
  • Paid time off to volunteer in the community.
  • Paid employee and family sick leave.
  • Paid parental leave.
• 401(k) plan with 6% employer match and 100% immediately vested.
  • 3% non-elective company contribution; non-elective contribution vested after 3 years of service.
• Career growth and development resources
• Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
• Banking benefits
• Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary: Supervises Treasury Services employees who are responsible for internal and external customer support provided to Treasury Business customers across multiple systems. Job functions of this team includes telephone support for all Treasury Online customers, site visits, and application set-up/support. Supervisor uses good judgement in reporting exceptions, legal, and complex issues to management. Develops procedures & workflows ensuring optimum customer service and efficiencies while mitigating risk. Partners with Deposit Operations management on implementation of initiatives and projects to support the department and/or business unit. Establishes work processes for direct reports and ensures a high level customer service is delivered and promotes and fosters teamwork across all areas of INTRUST. Represents INTRUST Bank in all they do in the community, and is focused on the development of new business relationships. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUST’s Character Qualities.

Essential Functions: All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation.

• Effectively manage others by consistently applying INTRUST’s supervisor and manager expectations: relationship management; feedback; coaching and development; establishing effective work culture expectations; critical thinking; business acumen; and resource management.  

• Supervises the “onboarding” of all new Treasury Customers.

• Works closely with Treasury Management ensuring all service requests are accurately fulfilled in a timely manner, and participates in Business Initiative projects.

• Participates in system upgrades, conversions, and ongoing product education.

• Manages internal customer relationships with Commercial Banking, Consumer Banking, International, and Treasury Management. 

• Implements system changes/enhancements.

• Provide tier-1 support for systems and work with vendors to track resolution of issues.

• Ensures service level standards are met, and procedures are documented and followed. 

• Monitors risk and ensures department is in compliance and meets regulatory standards. Escalates all risk and compliance concerns to Deposit Operations management.

• Responsible for overall support of customer applications, i.e., Remote Deposit, Positive Pay, and INTRUST Treasury Online Banking.

• Operates as a working supervisor, spending a portion of their time directly assisting customers and fulfilling requests as a member of the Treasury Services team.

• Responsible for the selection, retention, coaching, performance management and development of direct reports.

Education and Experience: Bachelor’s degree preferred. 3+ years related job experience required. Previous banking experience required.  

Required Skills: Ability to multi-task, and attentive to detail. Ability to understand complex analysis and problem solve effectively and efficiently. Excellent communication skills and computer experience required. Must be able to motivate, train and coach employees. Knowledge of federal/state affirmative action and equal employment laws/regulations.

Required Licenses and/or Certifications: AAP – Accredited ACH Professional preferred.

Physical Demands: Extended period(s) of time may be spent viewing a personal computer, sitting, standing, and walking. Occasional lifting up to 25 lbs. Must be able to hear and speak clearly both face-to-face and over the phone. Must be able to use hands to key information and handle objects. The physical demands necessary for this role should be performed with or without a reasonable accommodation.

Working Conditions: Normal office conditions.

This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position.  Employees will be required to follow any other duties as assigned or requested by their supervisor.

INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant  for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law; except where an individual’s protected category constitutes a bona fide occupational qualification.