Digital Sales Coordinator bei STG MEDIA CLOUD

Are you ready to join a dynamic team where creativity, collaboration, and innovation are at the heart of everything we do? If you thrive in a fast-paced, hybrid work environment that values excellent communication, attention to detail, and a solutions-oriented mindset, then this Digital Sales Coordinator position might be the perfect fit for you. We are a leading force in the automotive digital advertising industry, and as a Digital Sales Coordinator, you will play a crucial role in supporting our internal and external clients throughout the entire lifecycle of their advertising campaigns. From the moment an order is placed to the successful launch of a campaign, you will be at the forefront, ensuring every detail is communicated and executed. Join us and become an integral part of our team, where your contributions will make a real impact, and you'll have the opportunity to grow into a subject matter expert in a culture that values continuous learning and development. If you're looking for a company that embraces problem solving and teamwork, we invite you to explore this exciting opportunity.

This person should have a passion for programmatic advertising and a customer service-centric attitude. The Digital Sales Coordinator reports to the Senior Ad Operations Traffic Manager.

Responsibilities:

Customer Service Job Duties:

• Responsible for accurately handling, and solving customer inquiries
• Acts as a liaison between customers and fulfillment teams, either internally or through third-party providers/vendors 
• Resolve issues by taking the appropriate action, and knowing when to escalate issues to a management level
• Must be able to organize and schedule calls, and client communication

Digital Coordination Duties:

• Monitor, audit, and approve orders for correct coding and all required details
• Traffic and maintain new requests and order modifications between ordering and production systems 
• Coordinate and collaborate with internal fulfillment teams to meet benchmarks and ensure deadlines are met.
• Regularly communicate progress updates with internal and external stakeholders 
• Become adept on day-to-day processes related to the function of the role and advise others on best practice
• Gain an understanding of display and video programmatic tactics including retargeting, CTV and more
• Attend and participate in regular staff meetings and product trainings
• Support various teams within the agency creating production orders, preparing documents, and executing projects as assigned by management
• Other duties and projects as assigned

Requirements:

• Excellent written and verbal communication skills
• Reading comprehension and problem-solving skills 
• Organizational skills, attention to detail, and a sense of urgency are a must
• Be coachable, curious, and solution-oriented
• Ability to work and perform successfully in a fast-paced, hybrid (in-person and remote) environment 
• Must have strong listening skills, and be empathetic and able to effectively relate to clients
• Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing customer service situations
• Must have a strong working knowledge of MS Office Suite, specifically Outlook, Word, and Excel (or similar software)
• Digital/Ad Operations experience a plus
• Digital Analytics/Reporting experience a plus
• Operative.One, JIRA, or other order/ticket management system experience is a plus
• This role is located in Hunt Valley, MD and you must be local to MD in order to be considered for the role