Member Services Supervisor bei LARCHMONT YACHT CLUB

Description

Member Services Supervisor

Location: Larchmont Yacht Club, Larchmont, NY
Schedule: Full-time (flexible hours including mornings, evenings, weekends, and holidays)
Compensation: $28.00–$31.00 per hour
Benefits: Employee benefits, paid time off (PTO), and 401(k) participation

About Larchmont Yacht Club

Founded in 1880, Larchmont Yacht Club (LYC) is one of the most prestigious private yacht clubs in the United States. Nestled on a 11-acre waterfront campus just 16 miles from New York City, LYC offers a year-round social and recreational experience including sailing, tennis, paddle, swimming, and diving. The club hosts elite-level junior sailing programs, maintains a rich tradition of hospitality, and upholds an unwavering commitment to excellence.

Position Overview

The Member Services Lead serves as a key point of contact for members, their families, and guests, ensuring every interaction reflects the elegance, tradition, and service standards of Larchmont Yacht Club. In addition to overseeing front-desk operations, this position manages the club’s retail shops, supporting both daily operations and the overall member experience.

This role requires a hospitality mindset, leadership ability, and a genuine passion for creating exceptional member experiences. The ideal candidate is polished, personable, organized, and comfortable working in a fast-paced environment.

Key Responsibilities

Member & Guest Services

• Greet members and guests warmly, providing a personalized and professional experience.
• Manage guest check-ins, check-outs, and reservations with accuracy and care.
• Handle special requests, room assignments (where applicable), and coordinate with housekeeping for timely service.
• Provide concierge-level support, including restaurant recommendations, transportation arrangements, and event coordination.
• Address and resolve member concerns promptly and with discretion, ensuring satisfaction.

Front Desk & Operations

• Supervise and schedule the front desk and support team to ensure consistent coverage and exceptional service.
• Manage same-day and future reservations, cancellations, and updates.
• Maintain current knowledge of club events and activities to assist members effectively.
• Operate the club’s property management system (PMS) accurately and efficiently.
• Handle cash and credit transactions in compliance with club policy.
• Maintain a polished, organized, and welcoming front desk and lobby environment.
• Prepare and distribute daily event and function sheets to ensure all departments are informed.
• Promote a culture of professionalism, accountability, and hospitality within the member services team.

Retail Management

• Oversee daily operations of the club’s retail shops, ensuring an inviting and well-organized shopping experience for members and guests.
• Manage inventory by tracking merchandise levels, monitoring sales, and conducting regular stock counts.
• Place orders and coordinate with vendors to maintain appropriate inventory levels and product variety that reflects member preferences.
• Design and maintain merchandise displays that align with the club’s brand and highlight seasonal or event-specific items.
• Supervise retail transactions and ensure accuracy in pricing, POS systems, and cash handling.
• Train and oversee retail staff or seasonal associates to uphold the club’s service standards.
• Monitor sales performance, manage inventory control, and provide updates or recommendations to improve results.
• Ensure all retail spaces are clean, organized, and presented in a way that reinforces the club’s commitment to quality and hospitality.

Communication & Coordination

• Answer and direct phone calls professionally, providing accurate information.
• Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure smooth operations.
• Attend meetings and training sessions to stay informed of club policies, events, and best practices.

• Support administrative needs across departments, fostering teamwork and consistency in service.

Qualifications

Qualifications & Experience

• High school diploma or GED required; some college coursework preferred.
• At least one year of front desk, guest services, or hospitality experience in a luxury hotel, private club, or high-end setting preferred.
• Experience in retail management, including inventory control, ordering, and visual merchandising, preferred.
• Supervisory experience in scheduling and managing service or support teams strongly preferred.
• Proficiency with PMS, Microsoft Office, Google Suite, and POS systems.
• Strong multitasking skills and the ability to remain calm and professional under pressure.
• Excellent verbal and written communication skills.
• A polished, professional appearance and demeanor consistent with the club’s culture.
• Ability to take initiative while working collaboratively within a team.
• Familiarity with basic accounting and cash handling preferred.

Work Environment & Physical Requirements

• Must be able to stand, walk, and sit for extended periods.
• Occasional bending, lifting (up to 20 lbs), and reaching may be required.
• Comfortable working in a dynamic, high-touch hospitality setting.

Schedule & Availability

• Flexibility required: shifts may include mornings, evenings, weekends, and holidays.
• Limited time off during peak seasons to maintain the club’s exceptional service standards.

Why Join Larchmont Yacht Club?

• Work at one of the most prestigious private yacht clubs in the country.
• Join a professional, close-knit, service-driven team.
• Enjoy a scenic waterfront workplace with engaged and appreciative members.
• Opportunities for career growth and professional development within the hospitality and private-club industry.
• Play a vital role in delivering exceptional service and creating memorable experiences for our members and their guests.