FOH Supervisor (Round House) bei Alterra

Job Title: Mountain Front of House Supervisor

Location: Solitude Mountain Resort

Department: Food & Beverage

Reports To: Director of Mountain Food & Beverage

Job Overview:

The Mountain Front of House Supervisor at Solitude is responsible for overseeing the daily operations of the mountain lodge and restaurant, ensuring a seamless guest experience in a high-paced, casual dining environment. The role focuses on maintaining efficient service during peak hours, ensuring quality food and beverage offerings, and leading a front-of-house team. The supervisor will ensure that all guests, whether grabbing a quick bite between runs or enjoying après-ski drinks, receive exceptional service.

Key Responsibilities:

Team Leadership:

• Supervise, train, and motivate front-of-house staff including cashiers, servers, bartenders, and hosts.
• Conduct pre-shift briefings to communicate daily goals, specials, and any service updates.
• Manage staff schedules using Workday, ensuring optimal coverage during peak times.
• Track employee attendance, time-off requests and shift swaps in Workday, ensuring all information is accurately recorded and in compliance with HR policies and timelines.
• Mentor staff on delivering efficient, friendly service, and handling large crowds while maintaining high standards.

Guest Experience:

• Ensure smooth and speedy service, particularly during peak times.
• Address guest inquiries, requests, or concerns promptly and professionally.
• Oversee the seating process to ensure tables are turned quickly and guests are served in a timely manner.

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.