Front Office Clinic Supervisor bei None

ESSENTIAL FUNCTIONS

• In consort with the Practice Manager, coach and lead all front office staff to instill the organization’s mission, vision, and values through education, demonstration, huddles, and results.
• Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
• Ensures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts.
• Performs daily audits on the past due balance collections report to ensure appropriate collections. Additionally, performs weekly audits of charge denials and remediates with staff as a group and/or individually as necessary.
• Completes reconciliation of daily deposit to include balancing of individual front office representative deposits, counting cash, preparing bank deposit for pickup, ensuring no discrepancies remain unresolved, etc.
• Assists the Practice Manager in withholding daily staff huddles.
• Holds regularly scheduled 1:1’s with front office staff members to provide real-time feedback, reinforce positive behavior and correct any inappropriate behaviors.
• Assists Practice Manager with creation, maintenance, blocking/unblocking, and deletion of provider templates.
• Primarily responsible for oversight of front office staff time and attendance.
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real-time eligibility or utilizing payor websites.
• Leads staff to efficiently direct patient flow throughout the clinic. Assists the front office staff as needed with checking in and outpatients.
• Assists Practice Manager with the supervision of all front office clinic staff and is the primary contact person for all front office staff.
• Assists the Practice Manager with clinic operations and audits as assigned. Supports back-office clinic lead as necessary.
• Work in conjunction with the Front Office Trainer to ensure that new hire front office staff is adequately trained and consistently following the applicable Standard Operating Procedures and Workflows. Shall lead ongoing quality monitoring of competencies of staff and assist in training and educations of all staff.
• Assists the Practice Manager in coordinating employee evaluations and administering corrective actions.
• Assists the Practice Manager with organizing and conducting regularly scheduled staff meetings.
• Interacts with patients and customers daily to resolve patient issues and concerns.
• Works in partnership with the providers and all staff to provide excellent customer service.
• Primarily responsible for assigning staffing, schedules, and workstations with backup support provided by the Practice Manager and/or Back Office Lead.
• The primary responsibility of placing office supply orders and inventory management.
• Assists Practice Manager with creation and maintenance of an employee engagement program

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• Three years of working experience in a medical practice or clinic.
• Previous supervisory experience in a medical clinic setting is preferred.
• Must have working knowledge regarding medical insurance requirements.

REQUIREMENTS

• Must have excellent interpersonal and communication skills.
• Demonstrates an ability to generate creative and innovative approaches to solve problems.
• Must be customer service-focused.