Technical Services Department Manager bei Zieglercat

Ziegler Companies currently has an opening for a Technical Services Department Manager for all Construction and Agriculture industries. This person is responsible for managing, leading, and coordinating the efforts of the Technical Services and Support department. This position will provide leadership, technical knowledge, and strategy pertaining to the efforts of the technical support group and call center.

Responsibilities:

• Manage and develop the Construction and Agriculture Technical Communicator and Instructor personnel
• Provide leadership, mentoring, direction, motivation and supervision of direct reports
• Develop, set, and measure training and support metrics that satisfy the needs of the business
• Promote, expand, and develop technical training and support services to guarantee customer satisfaction and generate revenue
• Maintain and develop training curriculum and technical content for Ziegler Technical Training
• Develop and maintain annual training strategy for Technical, Safety, Parts and Service, New Production Introduction, and Dealer Excellence needs
• Develop and maintain a strong corporate learning management system
• Assist with new product introduction and integration into Ziegler’s product portfolio
• Improve and/or redesign business processes that improve customer satisfaction, increase revenue, reduce expenses, and/or increase productivity
• Work cooperatively with other departments to execute marketing, accounting, warranty, parts, and administrative strategies for the technical support team
• Promote new and innovative solutions to improve current workflow processes
• Manage training of internal and external customers on technical aspects of Ziegler’s product lines
• Follow up with customers regarding customer satisfaction on training received
• Support the resolution of escalated customer concerns in a timely manner
• Oversee and develop/redesign product problem management strategies with various OEMs
• Communicate with OEMs on product failures, training needs/strategy, and customer requests and concerns
• Consult on goodwill negotiations with internal personnel, customers and OEMs
• Support and manage related elements of CAT Excellence Programs
• Provide leadership for call center operations for parts, service, rental, technical, and after hours services
• Support management of Tech Wars programs – CAT – Dealer – AGCO
• Appraise performance, take corrective action and oversee training and development of staff
• Manage department budget
• Generate comprehensive capital asset and tooling requests as needed
• Complete other initiatives and projects as needed by the leadership team

Qualifications:

• Associate’s degree required; Bachelor’s degree preferred
• 5+ years of related experience required
• 3+ years of management experience required
• Strong verbal and written communication skills
• Excellent organizational skills and a strong attention to detail
• Demonstrated leadership abilities
• Customer service orientation
• Ability to work collaboratively with all others
• Proficient computer skills including Microsoft Office Suite
• Personal Attributes: Leadership, Customer Focus, Planning, Organization, Teamwork

Travel:

• Up to 25% travel

Minimum Physical Requirements:

• Standing, walking, using hands, talking, hearing,

• Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$107,500.00 to $134,400.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance

• 15 days of PTO your first year, accrual starts day 1

• 9 paid holidays

• 401(k) plan with company contribution and match

• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year

• Short-Term and Long-Term Disability Insurance, FSA & EAP

• Paid Parental Leave & Funeral Leave

• Fitness membership discount

• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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