HR Business Partner - U.S. & Canada bei Encora

We’re looking for a strategic and hands-on HR Business Partner (HRBP) to support our U.S. and Canadian operations. 
This is not a typical HRBP role — you’ll operate at the intersection of technology, business strategy, and people excellence, helping shape how we grow, lead, and inspire teams across North America. 

If you’re a forward-thinking HR leader who thrives in dynamic, global environments and brings experience from the IT or digital services industry, we’d love to meet you. 

Key Responsibilities 

✅ Business Partnership 

• Serve as a trusted advisor to business leaders across the U.S. and Canada, translating business goals into actionable people strategies. 

• Partner closely with leadership on organizational design, talent strategy, workforce planning, and change management. 

• Use workforce analytics and insights to drive data-informed decision-making and improve business outcomes. 

✅ Employee Experience & Engagement 

• Lead initiatives that strengthen employee engagement, inclusion, and well-being across distributed teams, including CSR and ESG events.   

• Partner with Communications and HR teams to deliver consistent, transparent messaging that reinforces connection and culture globally. 

✅ Talent Development & Performance 

• Collaborate on talent reviews, succession planning, and leadership development tailored for IT and engineering professionals. 

• Reinforce a performance-driven culture through coaching, feedback, and use of tools like Encourage. 

✅ Operational Excellence & Compliance 

• Manage employee relations and ensure compliance with U.S. Federal, State, and Canadian employment laws. 

• Ability to conduct workforce reduction (RIFs) conversations and complete all necessary Notification and Workforce Reduction / Separation paperwork.   

• Partner with HR Centers of Expertise (Coe’s) to deliver programs in total rewards, mobility, and talent management. 

• Maintain operational discipline and governance, aligning local practices with global HR standards. 

• Possess the ability to transform policy into best practice “How To” HR Trainings.   

Qualifications & Skills 

✔ Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field (Master’s degree or HR certification preferred). 
✔ 10+ years of progressive HRBP experience, ideally within IT services, consulting, or a technology-driven organization. 
✔ Strong command of U.S. Federal and State employment laws; knowledge of Canadian HR regulations is a plus. Preferably SHRM certification. 
✔ Demonstrated ability to influence, coach, and advise senior leaders, balancing strategic insight with hands-on execution. 
✔ Proven success in fast-paced, matrixed, global environments. 
✔ Exceptional interpersonal, consulting, and communication skills. 
✔ High cultural intelligence and ability to collaborate effectively across geographies and functions.