Systems Engineer bei NETWORK DOCTOR LLC

Description

Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.

We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. This ideology is at the core of who we are and want to be. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals.

The service desk is the core of our business, ensuring our clients are receiving excellent support is a primary focus for us. The candidate should be a motivated individual looking to work in a stimulating, fast-paced and fun atmosphere. Responsibilities will be diverse and often require personal judgment.

The primary responsibility of this position is to provide Onsite Technical Support to a client located in Palm Springs, California as the Resort's Systems Engineer. The future team member would work at the client location daily, Monday - Friday.

Job Responsibilities and Duties

• To maintain a first-class level of customer service insuring that all customers are treated efficiently and in an appropriate manner.
• Proficient at designing, building, migrating and maintaining:
  • Business networks and systems, including hardware
  • Window Servers and Active Directory, DNS
  • Secure and redundant infrastructures, i.e. AV, firewalls, GPO, high-availability solutions
  • Microsoft Exchange and email security/filtering solutions
  • Office 365 Admin (Outlook/Teams/OneDrive)
  • MS Azure
  • TCP/IP and Wi-Fi Networking
  • Spam Management
  • Point-of-Sale Systems
  • Apple Device Management
  • Physical Access Control Systems
  • Security Camera Systems
• Some other technical facets, details or requirements of the position may include, but not limited to:
  • Manage and execute projects to meet deadlines and client expectations.
  • Configure & manage Microsoft Server & Exchange Servers with PowerShell expertise.
  • Administer, configure, maintain, and upgrade various VMware technologies
  • Administer, configure, maintain, and upgrade Citrix XenApp & XenDesktop environments
  • Administer and configure NAS and SAN technologies from various vendors
  • Administer and configure Firewall and NAT, Oracle OPERA Cloud PMS, JAMF Pro MDM; Mimecast Administration; Dormakaba/SAFLOK; Hikvision NVRs
  • Install, configure, and troubleshoot all network equipment, routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki SD-WAN, Netgear, SonicWALL, UniFi.
  • Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others.
  • Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
  • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
  • Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • Help develop and guide other systems engineers to their full potential

Qualifications

This job absolutely requires the following - do not apply if you don't have:

• Strong verbal and written communication skills
• Substantial experience with Windows Servers
• Strong understanding of fundamental networking concepts
• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units
• Clearly demonstrated knowledge and experience with VMware and Citrix XenApp
• Excellent interpersonal, customer service and problem-solving skills, including skill at speaking to staff at all levels of Management
• Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities
• Ability to work collaboratively within a team
• A drivers license and vehicle of your own and the ability to travel to any needed locations

You're probably right for this job if you have:

• 2 + years technical experience relevant to the above
• A solid and well thought out diagnostic mindset
• Physical ability to lift and move heavy equipment (servers, computers, etc.)
• MSP experience is a plus
• Familiarity with the ConnectWise Suite of products is helpful but not a requirement