Homeoffice Lead System Administrator bei Performance Home Medical

Description

Performance Home Medical, established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence.

As our organization continues to expand, we’re excited to welcome a dedicated Lead System Administrator to join our team.  This remote opportunity offers the chance to play a key role in maintaining reliable and efficient technical operations while contributing to our mission-driven growth.

The Lead System Administrator is responsible for assisting in the maintenance, configuration, and reliable operation of computer systems and networks. Supports day-to-day IT infrastructure tasks, supervises IT helpdesk team, ensuring optimal system performance, data integrity, and network security under the guidance of Management.

KEY RESPONSIBILITIES:

Job Duties and Responsibilities include the following. Other duties may be assigned.

• Monitor system performance and troubleshoot issues across servers, workstations, and network devices.
• Assist in installing, configuring, and maintaining operating systems (Windows, macOS).
• Create and manage user accounts, groups, and permissions through Active Directory or other directory services.
• Support data backup, restore, and disaster recovery processes to protect critical business data.
• Apply security updates, patches, and system upgrades in coordination with IT policies.
• Maintain and update IT documentation, including configuration details, network diagrams, and user guides.
• Supervises IT helpdesk team and provide first-level technical support to end users, resolving or escalating issues as needed.
• Assist with network administration tasks, including monitoring routers, switches, and firewalls.
• Participate in audits, compliance checks, and system security reviews.
• Supervises help desk team and function
• Collaborate with senior system administrators and IT teams on infrastructure improvement projects.

Qualifications

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education: Associate’s or bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• Experience: 2–5 years of system or network administration experience (helpdesk background is a plus)
• Technical Skills:
  • Windows Server and Windows 11
  • TCP/IP, DNS, DHCP, and VPN concepts
  • Scripting skills (PowerShell, GPO, Entra Policies)
  • Office 365, Azure, Entra, INTUNE
  • Cloud platforms (Azure)
  • Active Directory
  • Mobile Device Management
  • Experience with monitoring and ticketing tools (Service Desk Plus, End Point Central, M365)    
• Soft Skills:
  • Strong problem-solving and analytical skills
  • Detail-oriented and proactive approach to learning new technologies
  • Ability to prioritize and manage multiple tasks under supervision
  • Experience in Health Care environments a plus
• Essential Skills: To perform the job successfully, an individual should demonstrate the following:

Adaptability - Accepts and applies feedback. Adapts to changes in the work environment. (Different clinical settings, client changes, supervisor changes, etc.). Changes approach or method to best fit the situation within guidelines and direction from supervisor. Manages competing demands. (Prioritizing responsibilities)

Professionalism - Arrives and begins work prepared and on time.  Keeps absences within guidelines. Schedules time off in advance. Keeps commitments.  Completes tasks within required guidelines. Displays positive outlook, pleasant manner, and professional appearance. Establishes and maintains effective relations.  Works actively to resolve conflicts.

Commitment to Quality– Competent in required job skills and knowledge. Displays understanding of how their actions and job affects others. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Uses resources effectively. Looks for and takes advantage of opportunities. Pursues training and development opportunities. Seeks feedback to improve performance, asks for help when needed. Strives to continuously build knowledge and skills. Seeks increased responsibilities.

Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit.   Puts success of team above own interests.

Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts respectfully in verbal and written form. Keeps others adequately informed. Selects and uses appropriate communication methods. Edits work for spelling and grammar. Presents numerical data effectively. Varies writing style to meet needs. Writes clearly and informatively.

Organizational Development - Achieves Key Performance Indicator goals. Builds rapport and establishes trust. Initiates new contacts. Benefits organization through outside activities. Maintains client and stakeholder satisfaction. Maintains records and promptly submits information.  Presents solutions that meet client and stakeholder objectives and overcomes objections with persuasion and persistence. 

Leadership Management - Delegates work assignments. Gives authority to work independently.  Matches the responsibility to the person. Provides recognition for results. Sets expectations and monitors delegated activities. Builds commitment and overcomes resistance. Communications change effectively. Prepares and supports those affected by change.

Language Ability: Read, analyze, and interpret complex documents. Respond effectively to sensitive inquiries. Write speeches and articles using innovative techniques. Make persuasive presentations on complex topics to management, public groups and/or boards of directors.

Mathematical Ability: Comprehend and apply principles of advanced calculus, algebra, and advanced statistical theory.

Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: Expert in Microsoft Office (Word, PowerPoint, Outlook, Chrome, Internet Explorer, SharePoint). Expertise in the implementation and optimization of Learning Management Platforms.

Certificates and Licenses: N/A

Travel Requirements: Traveling as needed within region/territory. Have reliable means of transportation. Meet requirements of our Motor Vehicle policy.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually unpredictable.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to sit; use hands to type finger, handle, or feel.  The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position and can be modified as needed. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.