Hybrid [L5] Senior Program Manager (Operational Excellence – Pricing) bei Coupang

첨부된  ‘사내공모지원서 양식’을 작성하신 후 반드시 제출하여 주시기 바랍니다.
Please complete the attached the Internal Transfer Request Form and submit it.

쿠팡 이메일 계정으로 지원해 주세요.
Please make sure you are applying with your Coupang e-mail address.

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

What You Will Do

• Execute operational audits to identify areas of incompliance with pricing policies, introduce corrective actions to operational processes and pricing systems to address discovered issues.
• Review changes to operational procedures (SOPs) to ensure efficiency of operational processes and compliance with pricing policies.
• Define operational performance management and quality assurance frameworks and deliver programs to improve efficiency metrics and quality of outcomes generated by pricing processes.
• Execute pricing policy reviews in collaboration with product, business and operational partners, including delivery of analysis supporting policy changes, policy documentation, implementation of policy changes with operational, product and engineering teams.
• Collaborate with product, operational, engineering, business teams to establish and prioritize operational initiatives and prioritize them.

Basic Qualifications

• 7+ years of project or program management experience, with a proven track record in managing complex projects in operations, audits, risk assurance, or policy governance for online platforms.
• Fluent in English and Korean, capable of working with English-speaking senior leadership and partners.
• Skilled in identifying issues, scoping solutions, and driving implementation aligned with organizational objectives.
• Strong ability to lead multiple teams from goal definition, planning, monitoring to completion, ensuring accuracy and timely results.
• Experience in hands-on deep dives, identifying root causes, proposing solutions, and presenting insights to senior stakeholders.
• Excellent verbal and written skills for program visibility, decision alignment, and managing stakeholder relationships.
• Ability to manage multiple projects simultaneously, with strong organizational and time management skills to handle multiple priorities and deadlines.

Preferred Qualifications

• Relevant certifications, e.g., Project Management Professional - PMP, Program Management Professional - PgMP, Agile Methodologies, Six Sigma, Lean.
• Experience in the pricing domain in the e-commerce environment, understanding of financial principles related to pricing strategies.
• Strong leadership and team management skills, with the ability to motivate and guide cross-functional teams.
• Proficiency in data analysis tools (Excel, Tableau) to drive pricing decisions and measure the impact of pricing strategies.
• A bachelor's degree in business administration, project management, product management, or a related field; advanced degree is preferred.

첨부된  ‘사내공모지원서 양식’을 작성하신 후 반드시 제출하여 주시기 바랍니다.
Please complete the attached the Internal Transfer Request Form and submit it.

쿠팡 이메일 계정으로 지원해 주세요.
Please make sure you are applying with your Coupang e-mail address.

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