Homeoffice Technical Account Manager bei LUMINEGRP

Job Description  

MACH pioneered the roaming industry and established itself as the leading clearing expert for over 30 years. We are back more focused, determined, and motivated than ever before! MACH is a Lumine Group company that stands for Multinational Automated Clearing House. Our goal is to enable more automation, allowing business, operational and financial users to negotiate, execute, and settle optimal wholesale agreements effectively. 

We assist our customers in successfully transitioning from legacy to the newest settlement processes according to industry standards. We aim to constantly evolve roaming global services to drive more enterprise business and revenues.  

Our success is built on diverse strengths across different teams, functions, and geographies summarized in our company values:  

• Open collaboration 

• Driving innovation  

• Customer commitment  

• Growth mindset 

• Deliver results  

Please visit our website to know more about us – https://mach.com/  

A Day in the Life of the Technical Account Manager  

As the Technical Account Manager, you will be the go-to expert and trusted advisor for our Europe based clients, delivering top-notch support and strategic insights to ensure a seamless customer experience.   

So, how are we going to keep you busy?  

• Manage the service delivery and implementation of clearing solutions for existing and new customers (mobile and network operators) in a timely and efficient manner 

• Provide training and post implementation support 

• Lead projects for new services and features and coordinate internal and external stakeholders 

• Be the central point of contact for MACH’s customers on their operational requests 

• Be involved in day-to-day support including resolution for clearing and BI analytics services  

• Keep MACH’s customers satisfied by providing excellent service 

• Ensure requests are handled efficiently by managing the service ticket flow 

• Maintain regular communication with customers 

• Visit customers periodically  

• Reviewing SLA performance and help improve performance where required 

• Provide training to the customers on internal tools and business processes 

• Take the coordination of the account management team for Operations, customer support, project delivery  

• Be Customer first point of contact for Tier1 customers 

• Take change request leadership, meaning from customer requirements, effort evaluation, price proposal to internal follow up for development, testing and production delivery.  

What will make you eligible for this role?  

• Experience in Data Clearing House – a must 

• Experience in a technical account manager role – a must 

• Education requirement: University degree 

• Experience with business intelligence tools and financial reporting – a plus  

• Fluent English, and any other language is an asset 

• Excellent proficiency in MS Windows, Word, Excel, Outlook