Homeoffice Customer Support Specialist (Level III) bei Bixal
Bixal · Remote, Vereinigte Staaten Von Amerika · Remote
Exponent – Meistere deine Tech-Interviews mit Probegesprächen und Experten-Coaches von Top-Unternehmen.
Gesponsert von ExponentImportant Notice for Applicants:
At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from [email protected]. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. If you experience any challenges with your submission, please contact us at [email protected]. We're here to help!
Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at [email protected]. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.
About Us:
Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.
Location
This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.
What Will You Do?
Bixal is seeking a Customer Support Specialist (Level III) to join a high-impact team dedicated to transforming the user experience for Veterans and their families. In this role, you’ll provide advanced technical support for modernized web and mobile tools that help Veterans manage their health records, communicate with care teams, and access essential services. You’ll serve as a technical lead for resolving complex customer issues and work closely with engineering, DevOps, product, and UX teams to ensure a seamless user experience. This position requires a unique blend of deep technical troubleshooting, systems thinking, and empathetic customer service.
This is a full-time position contingent on contract award by our client, with a defined performance period of up to one year, with the possibility of two one-year extensions. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.
