Homeoffice Remote Call Center Agent  ·  Vereinigte Staaten von Amerika, Vereinigten Staaten Von Amerika · Remote

Details zum Jobangebot

Employer Industry: Call Center Services

Why Consider This Job Opportunity

  • Comprehensive Medical, Dental, and Vision insurance coverage
  • Sick Time benefits
  • A remote work environment
  • Equipment will be provided
  • Paid Training

What To Expect (Job Responsibilities)

  • Handle member inquiries, including complex phone calls and written communications
  • Efficiently navigate claims detail reports (CDRs) to provide accurate solutions
  • Document interactions in a CRM ticketing system to update member histories
  • Collaborate across teams to address service issues and proactively engage in outbound calls

What Is Required (Qualifications)

  • Education: High school diploma or G.E.D.
  • Experience: 6+ months (preferably 1+ year) in customer service or telephone roles
  • Familiarity with organizational functions, fax machines, computer software, and telephone technology
  • Proficiency in help desk software and adaptability to evolving technologies
  • Strong problem-solving and analytical skills

How To Stand Out (Preferred Qualifications)

  • Experience with call center software and relevant technologies

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