Hybrid Ford Customer Service Division Engineer - Recertified High Voltage System

Dice  ·  Dearborn, MI, Vereinigten Staaten Von Amerika · Hybrid

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Ford Motor Company, is seeking the following. Apply via Dice today!

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...

This includes, but is not limited to, the development and release of Specifications, interaction with ESE/OPD, Upstream, service operation (tech. support, IDS...), Part, Sales, & Logistics, purchasing, Vehicle Off Road, and harvesting & remanufacturing suppliers. Focus commodities will be Electric Vehicle High Voltage and Non- high voltage components.

What You'll Do...

  • Prepare Engineering Statements of Work
  • Write and release Reman/Refurb/Recert engineering specifications
  • Release part drawings
  • Work with STA to launch and maintain quality
  • Coordinate with PD and Ongoing Product Development On specifications and approvals
  • Lead Product launch Engineering efforts
    • Work cross functionally with EPE/OPD to author and release xEV specifications (warranty & retail) (EPE releases ES; reword somehow; Work with EPE/OPD and coordinate the release of...)
    • Lead design and release efforts (CAD, WERS...)
    • Support purchasing with potential supplier evaluations.
    • Support purchasing with Engineering Statement Of Work (ESOW)
    • Support Refurbished/Remanufacturing Core group creation and management.
    • Support Quality team with technical expertise for ongoing quality evaluations and PPAP
  • Support the Category Manager with Battery Electric Vehicle (BEV)/Full Hybrid Electric Vehicle (FHEV)/ Plug-In Hybrid Electric Vehicle (PHEV) service part strategy development and deployment
  • Coordinate with Project/category specialist and VOR team to reduce xEV Vehicles Off Road
  • Contribute to the development of the harvested component business cases
  • Lead Supplier support on issue management, quality (hand off to Supplier Technical Assistance), Technical (Hand off to PD or FCSD engineering)
  • Assist the Category Manager in managing the excess inventory of each assigned parts category.
  • Work with vehicle data to develop and monitor validation criteria for harvested parts
  • Support backorder resolution for existing product lines.

You'll have...


  • Strong organizational skills to manage multiple complex projects and deliver superior results on a timely basis.
  • Strong interpersonal and teamwork skills to deliver major projects.
  • Strong written & verbal skills to prepare, present, and communicate actions status and results on a regular basis.
  • Strong computer skills, including Excel, Word, MS Project and SharePoint.
  • 2 + Years of engineering experience

Even better, you may have...


  • Experience with Ford design and release process (engineering and service part numbering)
  • Experience with releasing parts in Ford's World Wide Engineering Release System
  • Bachelor's Degree in Electrical Engineering
  • Technical understanding of Electric Vehicle systems preferred
  • Technical understanding of manufacturing, International Organization for Standards (ISO)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, and prescription drug coverage

Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

Vehicle discount program for employees and family members, and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

Please See Our Company Profile.

Visa sponsorship is available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-.

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