Homeoffice Customer Success Team Manager bei Poll everywhere

Poll Everywhere has spent 15 years building innovative software that serves both corporate and educational customers, and we know that a strong Customer Success team is essential to long-term success. That’s why we’re looking for a Customer Success Team Manager who can elevate and mentor our Customer Success Managers (CSMs) while refining the strategies that drive retention and customer satisfaction. If you are a leader who thrives on coaching, being deeply involved in day-to-day operations—listening to calls, offering immediate feedback, and jumping in to support complex customer interactions, this role offers the perfect opportunity to make a significant impact.

As the Customer Success Team Manager, you’ll report to our Director of Sales and Customer Success and focus on providing actionable coaching, refining customer engagement strategies, and ensuring our CSMs are fully equipped to deliver outstanding experiences. You will analyze customer data, review performance metrics, and offer real-time feedback to help your team optimize their approach. Your leadership will directly influence customer retention, product adoption, and revenue growth, making this a key role in the overall success of Poll Everywhere.

At Poll Everywhere, we are driven by a growth mindset, the pursuit of excellence, and the autonomy to make impactful decisions. In this role, you will collaborate across teams—including Sales, Product, and Leadership—to share customer insights and refine our customer success methodologies. If you’re passionate about leadership, customer advocacy, and continuous improvement, we’d love to have you join our team.