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Homeoffice Consumer Relations Specialist - Remote
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About the job
Why Consider This Job Opportunity
- Competitive pay
- Opportunities for career advancement and growth within the organization
- Collaborative work environment
- Chance to make a positive impact on consumer satisfaction
- Possibility of remote work
- Excellent benefits package
- Handle consumer inquiries via phone and email regarding manufacturer policies and product information
- Research inquiries by consumers regarding history of hearing aids, accessories, and parts
- Perform outbound calls to consumers who require follow-up on inquiries
- Provide referrals for Hearing Care Professional using company systems
- Document all consumer interactions in systems designated by the company
- High school diploma or equivalent required
- 1 - 2 years proven customer service experience
- Ability to effectively communicate information and respond to questions from internal and external customers both verbally and via email
- Experience in effective de-escalation and call management in diverse situations
- Proficiency with Microsoft Office applications
- Hearing aid manufacturing and/or industry experience
- Working knowledge of Salesforce.com
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