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Advanced IT Support Engineer - SA
Scaled Inc is a US based firm supporting Managed Service Providers (MSP’s) throughout North America. We have excellent, well-paying, full-time opportunities with growing MSP’s.
The Advanced IT Support Engineer is responsible for the resolution of escalated technical issues in Service. The Advanced IT Support Engineer spends time resolving tickets and training team members to support our client base to provide our clients with outstanding service.
The Advanced IT Support Engineer routinely spends much of their time resolving tickets that other engineers could not resolve for existing clients. Most tickets that are reactive service issues will be resolved here. Communication skills with internal staff and clients are necessary along with strong analytical, strategic, and problem-solving skills.
The Advanced IT Support Engineer position should have a senior level of knowledge. They should have experience with Azure, WVD/RDS/Terminal Services, Networking, O365, and MS cloud technologies. They should be able to strategically develop these and understand other legacy MS solutions. You should have minimum 5 years’ experience in this role and possess advanced certifications.
Key Responsibilities:
Expectations:
Level 3/4 – Escalation & Senior IT Engineer
You will be expected to have the following experience (a majority of these at a minimum):
Certifications (expectation of at least several):
Advanced IT Support Engineer - SA
Job Types: Full-time, Permanent
Experience:
Language:
Shift availability: