Hybrid Associate Customer Success Manager (Indonesia) Associate Customer Success Manager (Indonesia)

Peakflo is a B2B Fintech SaaS startup part of YCombinator W22, that just raised $4.1M in seed funding and was picked by Techcrunch as their top 10 favorites out of a cohort of 400 and also in a TechCrunch exclusiveExperience: 2.5+ years of experience in customer facing roles in a B2B SaaS startupCompensation: Competitive Market Salary🚀 Who We Are And What We're BuildingPeakflo with its AI powered workflows integrated to major ERPs, allows businesses to streamline their invoice-to-cash and procure-to-pay processes. 100+ companies, from scale-ups to enterprises, use Peakflo to improve their bottom line margins by:

• Saving 2000 man-hours/month on finance ops⏳
• Getting paid faster on customer invoices by 15-25 days📈
• Cutting vendor bill payment time by 50%💰

Peakflo was founded by Saurabh Chauhan [ex - McKinsey, Rocket Internet, Alibaba] & Dmitry Vedenyapin [ex - SAP, AirAsia] and is backed by marquee global VCs such as YC, GFC, Rebel Fund, Soma Capital, GMO Partners etc. and prominent angels such as Oliver Jung, Amrish Rau and Alexander Kudlich etc.💪 What You’ll Do

• Be responsible for customer experience metrics along the entire customer journey
• Documenting our customer's as-is state for receivables/payables and mapping it onto our product
• Owning the full implementation and onboarding flow
• Driving adoption of more AR/AP modules from customers post-onboarding
• Monitor issues / complaints and troubleshoot by working with Product team
• Be a part of the renewal journey and build a long-standing relationship with the customer.
• Educate customers on how to use our product through comprehensive training
• Gather feedback from clients and use it to drive continuous improvement

🤩 Bonus Points

• Proficient at SQL
• Prior knowledge of accounts payables and account receivables processes.

👀 What's Important For Us

• You are customer-driven: Understand deeply what our customer needs.
• You make it happen: You learn fast. Execute with speed and embody a relentless work ethic.
• You collaborate: You embrace diverse perspectives with curiosity and respect.
• You foster meritocracy: You nurture a nonhierarchical and caring meritocracy.

Other Benefits

• 🏡 Remote - We are building a remote friendly culture centered around trust and meritocracy
• 🏥 Medical Insurance