About the job
Overview
Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
One part brand and one part problem-solving champion, Customer Advocates are passionate about helping customers. Customer Advocates are here to assist and support Atlassian customers by providing an incredible customer experience. Our team of CAs is equipped with the necessary skills with inquiries related to billing, payments, account and subscription management, account access, and simple to complex product plans and pricing questions. We aim to ensure that we can resolve our customers' sales-related issues quickly and effectively.
If you have experience empathizing with customers, finding solutions to their problems, getting to the bottom of issues, and working collaboratively with others (Play(ing), as a Team), then the Customer Advocate team is the perfect fit for you!
Responsibilities
You'll get to:
Qualifications
On your first day, you will need to come prepared and meet the following:
It would be great, but not required if you have:
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $38.99 - $51.97
Zone B: $35.10 - $46.78
Zone C: $32.36 - $43.13
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Our Perks & Benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .