Remote IT Support

Responsibilities

• Provide technical support for hardware, software, and network-related issues, including troubleshooting and problem resolution for all employees.
• Assist with onboarding new employees by setting up accounts, devices, and software. Ensure smooth offboarding, including removing access to systems and securing data.
• Perform routine system maintenance, software updates, and backups to ensure optimal system performance and data integrity.
• Monitor and maintain data security protocols, including antivirus, firewall configurations, and access controls to protect sensitive employee information.
• Assist in selecting and setting up hardware and software resources as required by internal teams, ensuring compatibility and cost-effectiveness.
• Manage system access for all employees, ensuring they have the appropriate levels of access to perform their roles while maintaining security and privacy standards.