Hybrid IT Support Technician (South Africa) - 22837901742 IT Support Technician (South Africa) - 22837901742 with verification
Somewhere · nan, · Hybrid
About the job
Job Title: IT Support Technician
Salary: 1300 USD
Schedule: 8:30 PM - 6:00 PM UK TIME
Location: South Africa (Remote)
Key Responsibilities
Salary: 1300 USD
Schedule: 8:30 PM - 6:00 PM UK TIME
Location: South Africa (Remote)
Key Responsibilities
- Answer incoming calls from customers and serve as the initial point of contact for technical support.
- Create, manage, and update tickets using the company’s ticketing system.
- Provide low-level technical support, including troubleshooting basic hardware, software, and network issues.
- Follow provided troubleshooting guides and escalate unresolved issues to the UK-based support team.
- Document technical issues and resolutions accurately to maintain a detailed knowledge base.
- Communicate effectively with customers, ensuring they are informed throughout the support process.
- Experience in a helpdesk or IT support role.
- Basic understanding of Microsoft 365 and troubleshooting common technical issues.
- Familiarity with ticketing systems and support workflows.
- Excellent communication skills, capable of explaining technical concepts to non-technical users.
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Ability to work autonomously, following predefined processes and guidelines.
- IT certifications such as CompTIA A+ or Microsoft Certified Fundamentals.
- Prior experience providing remote desktop support.
- Competitive salary based on experience.
- Remote work with flexible scheduling.
- Opportunity for professional growth and ongoing training.
- A collaborative and dynamic work environment, with support from the UK team for escalated issues.
