Remote Sr. Engineer :: Amazon Connect - Remote
Jobs via Dice · nan, United States Of America · Remote
About the job
Position Description
Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a friction-less experience to our customers and maintain the highest standards of security and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
Qualifications
- Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
- Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
- Expert experience using multiple programming languages including Node.js, Python, C#
- Experience implementing infrastructure as code using Terraform
- Experience integrating with internal and external applications
- Expert in one or more areas of software, data, systems design, development, deployment and operation
- Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions
- Expert in data ingestion and transformation
- Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
- Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
- Communicate effectively with a diverse team and fosters a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. Actively demonstrates these behaviors.
- Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due.
- Experience working in an Agile environment (Scrum, Kanban, SAFe)
- AWS Certifications at the Associate, Professional, or Specialty level
- 6+ years of experience in Contact Center technologies and Cloud Architecture
- 6+ years of professional software development experience
- 3+ years experience with architecture and design
- 3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
- 3+ years of experience using Terraform as Infrastructure as Code
- 4+ years of experience in open source frameworks
- 1+ years of people management experience
Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
Sr. Engineer :: Amazon Connect - Remote