Hybrid Customer Service (remote work , no vaccination required) Customer Service (remote work , no vaccination required)
Talentify.io · nan, United States Of America · Hybrid
About the job
Why Consider This Job Opportunity
- Competitive pay and bonus opportunities
- Comprehensive health insurance including dental and vision coverage
- Excellent retirement plan
- Tremendous opportunities for career advancement into other positions and management roles
- Flexible hours and remote work options
- Provide excellent customer care by assessing customer needs and providing the correct answer, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Learn and follow all customer service procedures and policies
- Strive to meet and exceed personal and team target goals
- Record, organize, and file customer interactions and account changes
- Up-sell products if necessary
- Schedule call backs and appointments to resolve customer needs
- Previous experience in customer support, client services, sales, or a related field
- Excellent communication skills over the phone and other communication platforms
- Basic computer skills and experience
- Ability to multitask and manage time effectively
- Active listening skills and ability to relay information and answer questions or concerns
- Customer-focused mindset for a positive customer experience and resolution
- MUST RESIDE IN CALIFORNIA
- Additional years of experience in customer support or related fields
- Proficiency in multiple communication platforms and software
- Strong problem-solving skills and ability to think on your feet
- Knowledge of the industry and products/services offered
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