About the job
English
Employment Type
Part time
Contract Type
Temporary
Description
About Foundever ™??
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.??
Temporary Part Time Customer Service Agent
Contract from 4th November 2024 - 31st January 2025
We are currently recruiting for a Temporary Part Time Customer Support agent to join our shared team. The successful candidate must be fluent in spoken English.
The client group you are joining is part of the shared group, this means you will be trained on a second client and possibly other clients as and when required.
The shared group supports customers by call, email, chat, WhatsApp, letter and social media, you will be expected to support all channels.
The main purpose of this role is to work closely with the client to provide professional and efficient support to their customers for in line with contractual agreements.
We Offer a Good Benefit Package As Below
- 20 hours contact between 9am and 12:30pm Monday to Friday
- Learning and Development courses
- Career opportunities within the account
- Monthly incentives
Responsibilities And Results
If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:
- To respond to all customer enquires within given timescales, efficiently and effectively.
- To develop and maintain a full knowledge of client products and services.
- To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
- To deal with all correspondence as requested/required.
- Logging of all calls accurately and in line with procedure.
- Responsible for maintaining and updating all administration.
- To consult product manuals, to be able to advise customer of appropriate options/solutions.
- To meet minimum monitoring criteria
- To meet and exceed daily/weekly targets
- Fluent in English
- Must be comfortable discussing feminine hygiene and incontinence products
- Experience of or aptitude for Customer Service.
- Good organisational skills.
- A minimum of 20 wpm on a keyboard.
- A working knowledge of MS Word / Excel
- Excellent communication skills and the ability to remain calm in all situations.
- Ability to work on own initiative and under pressure in order to achieve deadlines.
- ECDL qualification an advantage