Hybrid Customer Relations Specialist - REMOTE OPTION Customer Relations Specialist - REMOTE OPTION
Talentify.io · nan, Estados Unidos da América · Hybrid
About the job
Why Consider This Job Opportunity
- Passionate focus on delivering superior customer service
- Opportunity to work with a team that helps rescue people and save lives every day
- Supportive work environment that encourages feedback to improve processes and services
- Work from home with specific internet requirements for connectivity
- Engage with customers through various channels including phone, email, and live chat
- Serve as the main contact for customers, addressing their inquiries through phone, email, and live chat
- Provide technical assistance and support to colleagues, sharing knowledge and skills
- Document all customer interactions following standard operating procedures
- Gather customer feedback to help improve internal processes, services, and products
- Resolve customer issues proactively while ensuring a positive experience
- High school diploma or equivalent
- Minimum of 1 year of experience in an inbound call center (preferred)
- Strong written and verbal communication skills
- Ability to work evening shifts and manage multiple tasks effectively
- Proficiency in word processing, spreadsheets, and general computer skills
- Previous live chat experience
- Quick learning ability with new systems and procedures
- Exceptional listening skills and ability to handle difficult customer issues
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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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