Remote Technical Customer Success Specialist (Spanish language) with verification
Hostinger · Mexico, · Remote
About the job
We are looking for a Customer Success Specialist to join our Customer Success Team, and this person can be YOU 🚀
Ready to elevate Customer Experience? As one of the top companies in web-hosting service, we're on the lookout for dynamic Customer Success Specialists to join our growing team! 🌐✨
Keep reading to know more 👇🏻
What You Will Do:
- Provide services by communicating with customers and troubleshooting their technical issues via live chat and tickets in a timely manner.
- Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about.
- Be a true ambassador by empowering our customers to build their online success!
- Dive deep into the world of IT by daily polishing your technical expertise.
- Deliver impactful work on a global scale.
What We Expect:
- C1 or native written and spoken English proficiency, to communicate with customers and the team.
- Excellent skills in Spanish to communicate with customers.
- High IT curiosity and technical understanding.
- Ability to multitask and handle multiple customer inquiries simultaneously.
- Strong problem-solving skills and the ability to think critically when addressing tasks.
- Ability to show empathy, tactfulness, and proactivity when interacting with customers.
- A curious and always learning mindset - if you don’t know, how can you find out more?
- Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
- Opportunity to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8am to 5pm (GMT-3).
What We Offer:
- Permanent remote opportunity!
- Fully compensated 5-week initial period to gain knowledge in technology, product, and communication areas.
- A competitive monthly compensation for services starting at 600 USD.
- Additional service fees: available and ranging from 5% to 30% of your monthly compensation, according to services delivered and performance.
- Commissions (10%) can be earned by offering additional services to our customers (upselling).
- Flexible compensation models to choose from: Fix and Variable!
- Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
- Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
- Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
- Estimated start date: as soon as possible!
🚀 Apply now, and scale your success with Hostinger! 🌟