Hybrid Call Center Operator - Remote Call Center Operator - Remote
Talentify.io · United States (Remote) · nan, United States Of America · Hybrid
About the job
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Ability to work remotely after successful training completion
- Chance to make a positive impact on patient experience and satisfaction
- Comprehensive training provided to enhance skills in a medical office environment
- Serve as the initial point of contact for patients, answering incoming calls in a polite and professional manner
- Schedule office appointments and procedures, ensuring accurate phone messages and Rx refill requests
- Provide information to patients about physicians, directions, and educational materials
- Maintain accurate records of referrals and prepare new patient packets
- Recommend workflow efficiencies to improve the overall patient experience
- Must possess a high school diploma or GED
- Minimum of 1 year of experience in a similar role within a medical office environment
- Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook
- Ability to read, write, and speak English in an understandable manner
- Exceptional interpersonal skills and ability to communicate effectively with patients and staff
- Bachelor’s degree in management or healthcare administration
- Experience with Meditech and Epic systems
- Demonstrated ability to work independently and make decisions when necessary
- Flexibility and personal integrity to function effectively as part of a team
- Knowledge of clinic operations and related policies
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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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