About the job
Responsibilities:
- Assist in determining product deployment and rollout calendar with glide path to customer adoption, including definition of product registration activities
- Establish, maintain and adhere to appropriate compliance and controls related to business processes and product development
- Engage in day-to-day Production issue triaging for the product and report on issues, define impact assessment and track solutions with technology team
- Provide strategic product expertise and guidance on significant matters
- Oversee development of product documentation, FAQs, and other reference material for internal and external audiences
- Develop approach for customer Training (internal or external) through webinars, focus group engagements, lender advisory panels or onsite visits
- Help cross functional teams in discovery for product by obtaining insights from stakeholders, including Customer, CDT, CXD and Marketing
- May partner with lenders and customers on new business strategies
- Synthesizes data and dissemination of insights to assess market needs and competitive product opportunities
- Ensure future state alignment with business, technical and data architectures and alignment with Divisions Key Objectives
- Participate in product epic discovery, lead feature discovery
- Single Family Acquisitions, Custody and Secondary Market domain expertise
- Good understanding of the different Lender/customer industry delivery file XML formats such as MISMO/ULDD, 1003/ULAD, UCD; Must be comfortable with data mapping exercises
- Exceptionally strong analytical skills
- Demonstrated success building consensus, monitoring progress and results as well as providing findings on significant matters
- Experience soliciting customer feedback and responding to product-related inquiries
- Ability to effectively collaborate with stakeholders to vet product ideas and influence decision making on product enhancements
- Strong analytical skills in sourcing insights, identifying best practices and opportunities
- Successful track record working in Scaled Agile environments preferred
- AWS Cloud migration know-how is a huge plus