Hybrid Remote: Order Support Specialist Backoffice (Dutch Speaker) Remote: Order Support Specialist Backoffice (Dutch Speaker)
Top Language Jobs · Lisboa, Lisbon, Portugal (Remote) · nan, · Hybrid
About the job
Your Responsibilities And Impact As Payment Specialist Will Be
- Backoffice is the core of the role.
- Handling Inbound Calls from customers replying to a callback request is mandatory.
- Specialists perform Outbound Calls whenever applicable to clarify further information with customers.
- Ensuring fast and swift resolutions for problems occurding during the lifetime of a web purchase.
- Liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues.
- You will receive escalations from customer facing colleagues.
- Native Dutch speaker with a fluent level of English
- Ability to work quickly and efficiently under deadline
- Proven ability to work and make decisions with minimal supervision.
- Very good accuracy and attention to detail, understanding
- As this job is directly related to order volume, flexibility is
- Working in a back-office environment with customer
- Knowledge of SAP is an advantage; otherwise, we can help
What’s in it for you?
- Type of contract: a long-term fixed term contract, renewable every year
- Working hours: full time (40h/week)
- Monday to Sunday, availability to work between 7am - 00:00, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule
- Including free accommodation (shared flat, all bills included): 1040€ gross/month
- Excluding accommodation: 1298€ gross/month
- Reimbursement of your initial flight expenses after 3 months
- Help in paperwork, opening bank account, etc. upon your arrival
- Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
- Real career opportunities in different career paths
What should you expect from living in Lisbon?
- A colourful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!