About the job
Web Applications Support Analyst.
The Company & Opportunity
Specialist technology provider, providing Real Time solutions, requires a Web Applications Support specialist on Live Systems', providing remote support, maintaining & monitoring solutions and supporting applications and their associated Systems, escalating/handing over to the internal DevOps and Development teams, if required.
Duties Will Include
- Work within specified service level agreements and advise on implementation of new technologies.
- Engage with internal teams around technical solutions and interact with internal subject matter experts on incidents and service requests.
- Good documentation of issues, requests, and solutions within the ITSM system.
- Contribute/maintain the internal knowledge base & Identify process improvements.
This is a fully remote, home-based role (may require occasional visits at client premises for site- based activities in an office nearest to you).
Technical skills & experience for the Web Applications Support Analyst role:
- MUST HAVE a Minimum 2-3 years' experience in supporting Web Applications, Linux/Windows systems, networks, software installation, troubleshooting, bash Scripting, with the ability to analyse system logs.
- Worked with Zendesk/ServiceNow ticket systems (or similar).
- Supporting Live Applications' Will be highly desirable (Not Essential)
- Knowledge/understanding of networking.
- Support of on-premise, cloud and/or hybrid infrastructure environments.
- Familiarity/Understanding or DevOps and Agile methodologies (Nice to have).
- Experience/Understanding of SQL.
- Previous experience/understanding of working in ITIL environments (Qualifications are a bonus).
Please apply now for more information on the role: Web Applications Support Analyst - Live Systems.