Remote Remote Customer Care Specialist
Talentify.io · United States Of America, United States Of America · Remote
About the job
Why Consider This Job Opportunity
- Competitive pay with opportunities for performance-based bonuses
- Flexible work schedule with the convenience of remote work
- Opportunities for career growth and advancement within the travel industry
- Access to travel discounts and perks for personal travel experiences
- Comprehensive training and support to excel in the role
- Health insurance coverage and additional benefits package
- Serve as the primary point of contact for client inquiries, providing prompt, courteous, and knowledgeable assistance via phone, email, and chat
- Assist clients with travel bookings, reservations, modifications, cancellations, and inquiries to ensure a seamless booking process
- Address client concerns and complaints effectively, providing timely resolutions while demonstrating empathy and understanding
- Develop a thorough understanding of travel products, destinations, services, and policies to provide accurate information and recommendations
- Maintain accurate records of client interactions, transactions, and communications in the customer relationship management (CRM) system
- High school diploma or equivalent (Bachelor's degree preferred)
- Previous experience in customer service, hospitality, or a related field, preferably in the travel industry
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor
- Strong problem-solving skills and the ability to remain calm and composed under pressure
- Empathy and patience in dealing with client inquiries, complaints, and issues
- Experience in customer service software, CRM systems, and Microsoft Office suite
- Ability to work independently and collaboratively in a remote team environment
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.