Hybrid IT Support Coordinator IT Support Coordinator
North One · Toronto, ON (Remote) · nan, · Hybrid
About the job
Our product & mission
NorthOne is a business banking and financial management platform for small businesses across America. We don't stop at being a faster, easier and simpler version of a bank - we're focused on creating better financial outcomes for our customers by changing the definition of what a bank can do. We're building a digital finance department for every small business in America with our business bank account as its foundation.
Our mission is to build a connected business banking and financial management platform that lets anyone run a successful small business. Our team believes deeply in the transformative power of entrepreneurship and wants to democratize taking ownership of your economic independence.
Our team
We ❤ IT. As our IT Support Coordinator, you'll work with our world-class IT team. Reporting to our Director of People, you'll be joining a team who have helped build companies like Chime, Twitter, Instacart, E-Trade, McKinsey, Etsy, eBay and more.
We're a team of A-players who are all-in on solving big, important problems. Feeling it?
REQUIREMENTS
As an IT Support Coordinator, you would work company-wide to provide financial reporting excellence to support the growth of the company.
Some of what you will be doing includes:
- Manage application access for all employees
- Ensure each employee has the correct equipment to complete their job successfully
- Manage our laptop and equipment inventory
- Ensure the HR Platform (Rippling) is up to date and accurate. Manage staff group rules, permissions and service access, while ensuring external systems are synchronized to and from Rippling
- Create automations for common tasks and reports for HR and IT needs
- Monitor Rippling Devices for compliance with software, security and configuration standards
- Manage the company email groups
- Coordinate and manage the software installations across the company
- You have 1+ years of experience in a Support role or 2+ years of experience in a Technology role
- You have experience resolving support tickets efficiently
- You have experience reducing support requests through self-service portals or automations tools.
- You have basic troubleshooting and repair skills for hardware and software issues
- You have basic scripting knowledge (e.g., Bash, POSIX, Python)
- You have a basic understanding of foundational security principles (e.g., Principle of Least Privilege, Defense in Depth)
- You have experience working with email and mailing lists (e.g., Google Groups)
- You have familiarity with identity and access management, Google Workspaces, and SSO, SAML, or SCIM
- You are friendly, practical, and open to change
- You are a strong communicator and collaborator, able to find practical solutions and work well with others
- You have familiarity any of AWS Cloud, Terraform, DevOps, TypeScript, MacOS Configuration Profiles, JIRA, and GitHub
- You have practical experience in IT, Security, Governance, Risk, or Compliance.
- You come from a family of small business owners
- You have experience in Fintech
As a valuable member of NorthOne's team, you'll get:
- Family coverage of top-tier health/dental benefits: Get the right coverage for what matters most.
- Remote-first work: You decide where you work. You can work from home, visit one of our in-person hubs, or work while you travel.
- Professional development budget: Enjoy an annual budget to deepen your expertise
- Unlimited paid time off: We measure success around outcomes, not hours worked.
- Powerful gear: We'll make sure you have the right tech to do your best work.
- Market range for this role at NorthOne is $60,000 CAD
NorthOne is proud to be an equal-opportunity employer and celebrates diversity. We welcome all applicants regardless of race, colour, gender, age, religion, sexual orientation, disability status or national origin.