Hybrid Production Support Lead (Java/Spring Boot/microservices) - Remote Production Support Lead (Java/Spring Boot/microservices) - Remote
Talentify.io · Canada (Remote) · nan, · Hybrid
About the job
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Remote position open to qualified applicants in Ontario and/or Nova Scotia
- Support for a healthy work-life balance through various wellbeing programs
- Engage in innovative projects at the forefront of technology
- Foster a collaborative and inclusive workplace culture
- Lead critical support engagement as a Java production support lead in the Merchandising domain
- Triage real-time production issues, articulate business impacts, and provide solutions to clients
- Ensure adherence to IT Service Management practices for optimal service delivery
- Perform code reviews and identify software defects to maintain high code quality
- Mentor junior team members and contribute to continuous improvement initiatives
- 9-11 years of experience in production support assignments, leading a support team as a technical lead
- Proficiency in Java, Spring Boot, microservices, and PL-SQL
- Direct experience with GCP for cloud services and deployments
- Experience in the Merchandising domain, particularly in Pricing and Product areas
- Solid understanding of IT Service Management principles and mandatory service request management skills
- Strong skills in root cause analysis and leading issue triage resolution
- Experience delivering Incident Management/Service requests in a SLA-driven environment
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