Hybrid Site Reliability Engineer Site Reliability Engineer with verification
Lakeside Software · Toronto, ON (Remote) · nan, · Hybrid
About the job
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The Role
As a mid-level SRE within Lakeside’s Cloud Operations and DevOps team, you’ll play a key role in driving the development, deployment, and maintenance of Lakeside Software’s cloud-based infrastructure. Reporting to the Senior DevOps Delivery & Team Lead, you’ll work alongside Engineering, Information Security, Support, and Compliance teams to advance your cloud and pipeline skills, while contributing to the evolution of Lakeside’s robust, industry-leading software: SysTrack and SysTrack Cloud Product. This is an exciting opportunity to join an exceptional learning environment in a growing software organization.
What You'll Do
The core functions of this role include:
- Install and upgrade Lakeside's proprietary software, SysTrack, in Azure
- Troubleshoot and remediate technical application and service issues related to SysTrack functionality in the cloud environments
- Create Infrastructure as Code (IaC) for the SaaS cloud infrastructures using tools such as Terraform, Azure Resource Manager, Azure CLI, PowerShell, etc
- Assist in build processes using CICD pipelines for the SaaS application
- Assist in monitoring the cloud and responding to alerts
- Provide remote support to customer environments, demonstrating exceptional customer service, consistent follow-up, and complete follow-through along with thorough documentation
The key requirements for this role include:
- 3+ years of experience in Azure Cloud Administration
- 2+ years of general database experience with familiarity with one or more query languages (SQL, KQL, etc.)
- Familiarity and prior usage of MS Active DirectoryMicrosoft Entra ID
- Experience with application/network troubleshooting and networking protocols
- Understanding of Role-Based Access Control (RBAC) principals
- Strong customer service, problem-solving, and technical writing skills
- Azure certifications (AZ104 or higher), a plus
- Location: Canada, remote in Ontario
- Hours: Full Time; Some off-hours / on-call required
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