About the job
We’re looking for a customer service-oriented individual with a passion for science to join our team as a Customer Experience Rep. You will provide lightning-fast responses to our users, making sure they get help when and where they need it. Your focus will be on providing above-and-beyond customer support, with the goal of creating a positive, rewarding experience as a result of every interaction.
This is a full time position for candidates located in Ireland.
Our ideal fit
- Thrives in a fast-paced environment
- Curious, loves asking questions, and thinks outside of the box
- Dedicated to building both a product and an experience that users love
- Wants to revolutionize how science is communicated around the world
- Monitor and manage customer chat requests, providing real-time customer support and resolving any technical issues
- Liaise with the sales and product team to provide users the best possible experience
- Relay feedback from users to the product team, ensuring we address any technical glitches or bugs
- Understand user satisfaction and track NPS scores
- Monitor our company phone line and support email, responding to queries when they happen
- Bachelor's degree in the life sciences
- Legally authorized to work in Ireland
- Strong and reliable internet connection
- Strong written and verbal English communication skills. Second language skills, particularly German, are an asset.
- 1+ years of experience in customer service (ideally in a SaaS or technology company)
- Experience using Zendesk, Intercom, or other customer support platform
- Self-starter with ability to thrive in a fast-paced environment
- Strong attention to detail
- We are mission-driven, and work collaboratively towards our shared vision of improving scientific communication and accelerating scientific discovery: BioRender figures have appeared in more than 16,000 publications!
- It’s a product that users love! We have a world-class NPS and a community of loyal fans. Check out our Testimonials page to see what our customers are saying about us:
- We are in the top quartile for profitability and year-over-year revenue growth, with users in 200+ countries.
- BioRender is an equal opportunity employer, and an inclusive hiring process and work environment is a part of our DNA.
- We’re remote-first and have team members across Canada and the United States. A physical office in Toronto is available, but you have the flexibility to work from anywhere.
- We’re backed by top investors, accelerators, and some of the most successful life science entrepreneurs and philanthropists in the world including Y Combinator, Malala Fund founders, and Fifty Years VC.
- We are committed to building a warm, inclusive, and diverse environment. Check out how we make sure our .
We Want To Get To Know You! As a Part Of Our Application Process Below, We Require You To Submit a Short (1-2 Mins Max) Video. Please Answer The Following Question In Your Video
Why are you interested in joining the Customer Experience team at BioRender?
We recommend using a free tool like or to record your video; you can also use your phone or webcam. Please submit the video link or upload the file below.
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