About the job
Responsibilities :
- Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
- Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
- Identify, establish, and strengthen relationships with current and potential team members within your accounts
- Close renewals and seek out additional expansion opportunities within your book of business
- Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
- Work with Marketing to identify and convert successful customers into advocates
- Embody Signifyd values and serve as a role model for other team members
- Develop collateral and conduct periodic business reviews with client executive teams
- Be a face of the company at trade shows and other industry events, both virtually and in person
- Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve.
- 2+ years of Customer Success Management or Account Management; technology background preferred
- Customer management experience within complex accounts
- Excellent communication and presentation skills
- An analytical and metrics-driven work style
- Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals
- Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.)
- Motivated, resourceful, detail-oriented, and highly organized
- Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
- Background in e-commerce, fraud or payments industries is a plus
USA Base Salary Pay Range
$85,000—$110,000 USD