Homeoffice Technical Support Engineer (USA Remote)
Gurobi Optimization · United States Of America, Estados Unidos de América · Remote
About the job
- Address technical support inquiries from a global customer base primarily through an online ticketing system.
- Provide phone support for customer queries.
- Assist customers with product installation, licensing, architecture setup, and troubleshooting issues related to our cloud and compute server products.
- Support various customer-facing online services, focusing on incident resolution, efficiency improvements, and enhancing the user experience.
- Develop technical articles and documentation for the Gurobi website to serve as valuable resources for our users.
- Showcase new product features and capabilities by presenting at technical conferences and webinars and engaging with product users during these events.
- Collaborate closely with a highly skilled team on projects spanning multiple domains and areas of expertise.
- Actively participate in knowledge-sharing sessions, team meetings, and discussions to contribute to the team's collective expertise.
- Master's degree in Computer Science or equivalent discipline/experience.
- Proficient in both written and verbal English.
- Proficiency in high-level programming languages like Python, Java, or C++.
- Expertise in system administration.
- Strong commitment to continuous learning.
- Effective written and verbal communication abilities.
- Ambitious and eager to work in the tech industry and gain product knowledge.
- Preferably, knowledge of mathematical optimization.
- Familiarity with cloud computing platforms such as Amazon AWS and Microsoft Azure is essential for Technical Support Engineers because these platforms often form the basis of modern cloud-native infrastructure.
- Technical Support Engineers must understand how to provision and manage resources on these platforms, leverage their services (e.g., virtual machines, container services, databases), and optimize costs.
- Knowledge of cloud security, networking, and best practices is also vital for ensuring a secure and performant platform.
- Proficient in container technologies like Docker and Kubernetes.
- Experienced in databases, particularly MongoDB.
- Familiar with HTTP and REST APIs.
- Skilled in web-based system network security.
- Excellent communication skills to convey technical information clearly to both technical and non-technical stakeholders.
- A commitment to staying updated with the latest cloud technologies, DevOps practices, and infrastructure trends to effectively adapt and implement new solutions.
- Strong problem-solving skills and the ability to diagnose and resolve complex issues in a timely manner.
- Demonstrated ability to work autonomously and effectively manage tasks and projects without constant supervision.
- Consistently meeting commitments, deadlines, and responsibilities, demonstratinghigh trustworthiness and dependability.
- Customer Focus: Verbal & written communication skills that bring clarity and build trust.
- Power of the Team: Motivated with a team-oriented mindset that aims to both inspire and be inspired by others.
- Innovation: The courage to bring ideas forward and see yourself as an integral part of our global team.
- Dedication: Organized and agile, focusing on meeting professional objectives while promoting a healthy work/life balance.
- Integrity: Promise to uphold honesty as your compass and conduct all business practices with an ethical mindset and fiscal responsibility.