Homeoffice Deliverability Consultant - APAC with verification

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We are looking for a team player to help with email deliverability on our talented Messaging Operations team. This role will provide strategic help to our customers, internal stakeholders and assist with Dotdigital’s anti-abuse efforts. The work completed will be key in making sure customers are getting the most from their email programs and that the Dotdigital platform is performing optimally by encouraging best practices.

We are looking for someone who is able to share in representing Dotdigital in the industry and make the most of opportunities to champion strategic projects from concept to deployment - while also being hands-on when it comes to rolling up their sleeves to help with the day-to-day.

The role will be joining a team of experts. We all know we have more to learn and speak up when we have things to share, and we’re looking for someone who‘ll be passionate about contributing to and growing with us.

This position plays an important role both internally and externally and will support our APAC region. Applicants from Australia, Singapore or Japan strongly preferred.

Responsibilities

• Advising customers who are experiencing deliverability challenges - both paid for or where it’s needed for customer success.
• Stay current with applicable industry trends, laws and regulations
• Proactively identify opportunities to recommend deliverability consulting and communicate that to the account owner/manager
• Assist the global sales organization with RFPs and other needs during the sales process
• Work with Sales and Customer Success to ensure training and education is where it needs to be to facilitate success
• Represent Dotdigital at industry events and in community forums
• Support the Messaging Operations team in building industry relationships
• With assistance from the entire team, develop and maintain deliverability best practice standards, and communicate these in the form of strategies, policies, procedures, tools and resources
• Assist with operational tasks such as building ramp ups, handling inbound customer support requests via email and Zendesk and handling compliance – respond timely to all inbound requests and keep customers updated accordingly
• Be a key escalation point and back up for the team as needed
• Strive to be an expert in the Dotdigital platform as well as deliverability toolsets used
• Make product recommendations and help scope changes needed to keep Dotdigital at the forefront of message technology

About You

• Minimum 1 to 2 years of experience in deliverability or an associated industry
• Desirable skills include: SMS/MMS, WhatsApp, Line or any other digital messaging knowledge outside of email
• A subject matter expert, both internally and externally
• Proven customer facing experience with strong communication skills
• Able to prioritize competing tasks, handle responsibilities with a sense of urgency, and take accountability
• Able to interpret customer problems, independently research using available resources, and apply practical solutions
• Manage client expectations appropriately and communicate progress back effectively
• Willing to work with customers in multiple time zones and be flexible with the working schedule - don’t worry, personal time is important and the flexibility extends both ways
• Understand the importance of documentation
• Able to manage projects by creating granular tasks to get from start to finish, and be the champion driving your projects forward
• A creative thinker and problem solver who’s happy to step outside their comfort zone and excited to nerd out about deliverability with us
• A team player committed to doing what’s needed for the success for the whole team

Interview Process

• 15min Screening Call with People Success
• 1 hour video call with 3 members of our team
• 1 hour final video call with the hiring manager and one other senior team member

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.