Remote Technical Program Manager

Swooped · United States Of America · Remote

About the job

About Our Client

Our client provides a leading SaaS solution for behavioral health practice management, streamlining scheduling, billing, documentation, telehealth, and more. Their innovative, web-based platform allows clinicians to focus on quality patient care. The team is dedicated to continuous improvement, keeping the software at the forefront of the industry to transform how behavioral health professionals manage their practices.

About The Role

A Technical Program Manager is needed to lead complex, cross-functional initiatives that will shape the future of the platform. In this position, the individual will coordinate strategic projects and drive innovative enhancements, improving the experience for customers.

Responsibilities

- **Lead Strategic Initiatives:** Oversee essential projects, including the modernization of the front-end architecture and the implementation of a scalable design system.

- **Foster Collaboration:** Partner closely with product, design, and engineering teams to align goals and ensure smooth execution of tasks.

- **Drive Innovation:** Employ Agile methodologies to deliver iterative improvements and prioritize value creation.

- **Manage Complexity:** Identify and mitigate risks, coordinate dependencies, and optimize resources to ensure timely delivery of projects.

- **Communicate with Impact:** Present project status, challenges, and accomplishments to both technical and non-technical stakeholders, creating and presenting visual project plans, as well as detailed and executive-level reports.

- **Elevate User Experience:** Collaborate with teams to design intuitive, visually appealing user experiences that exceed customer expectations.

Requirements

- **Proven Track Record:** 5+ years of experience leading complex technical programs in a fast-paced, product-driven environment.

- **Technical Acumen:** Familiarity with modern front-end technologies (e.g., Angular, React) and design systems.

- **Agile Expertise:** Proficiency in Agile methodologies (Scrum, Kanban) and tools such as Jira and Confluence.

- **Strategic Thinking:** Ability to visualize the big picture, anticipate challenges, and develop innovative solutions.

- **Communication Skills:** Capable of articulating complex ideas clearly and concisely, both verbally and in writing.

- **Interpersonal Skills:** Proven ability to build relationships, encourage collaboration, and influence stakeholders at various levels.

- **Education:** A bachelor's degree in computer science, business, healthcare administration, or a related field is required.

- **PMP Certification (Desirable):** PMP certification is a plus.

- **Experience in Health IT and Behavioral Health:** Preferred experience with EHR systems and relevant healthcare technologies, along with an understanding of the specific needs and regulations within the behavioral health sector.

Benefits

- Competitive salary - $120,000-$150,000

- Employer-sponsored health, dental, vision, life, and disability insurance

- Retirement plan with company contribution

- Annual company profit sharing

- Personal development/training budget

- Open, collaborative work environment

- Comprehensive 2-week onboarding plan

- Extensive mentorship program